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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

We’re a little biased at AbleBridge when we’re asked the question, “Why do you feel Microsoft Dynamics CRM is better than other competitive CRM Suite(s)?"  Our answers, however biased, are also educated and based on years of CRM software implementation experience.  They are also based on past experience reselling and implementing several of the current and once […]

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Shortcuts are commonly used throughout Microsoft Office applications and the Windows operating systems. Microsoft Dynamics CRM is no exception. As well as improving the productivity of staff, features like these also help user adoption and with getting new users up and running quickly and efficiently.

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Microsoft’s commitment is strong than ever. It’s no wonder they rank very high as the customer relationship management software solution for businesses of all sizes.  Sales of Microsoft Dynamics CRM have reach over the million user mark. Microsoft’s current release of CRM is Microsoft Dynamics CRM 4.0 with a new release expected in the later part of […]

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In my last blogs, I discussed the concept of XRM (Xtended Relationship Management) which is building unique business applications by leveraging the extensibility of Microsoft Dynamics CRM.  I gave examples of companies that have used deployed XRM and how it helped them move their businesses forward.  In this installment, I will give an example of […]

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During times of economic struggle, most businesses end up making cuts and changes to keep their businesses in the green. From laying off staff to decreasing business travel, reducing marketing efforts and ending bonuses and raises temporarily - there are a variety of ways businesses look to cut their expenses. At the same time, they […]

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Trion is the 2nd largest privately held employee benefits consultant in the United States. Trion implemented Microsoft Dynamics CRM Online to reduce the workload on their IT department. As a result, they saw improved ROI on marketing campaigns, and were also able to get a better understanding of their customers.

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In my last blogs, I discussed the concept of XRM (Xtended Relationship Management) which is building unique business applications by leveraging the extensibility of Microsoft Dynamics CRM.  I gave examples of companies that have used deployed XRM and how it helped them move their businesses forward.  In this installment, I will give an example of […]

continue reading...

 

Because Microsoft Dynamics CRM is so customizable, flexible and easy to use, many customers implementing Dynamics CRM consider training an afterthought.    But training is a continuous process in Dynamics CRM and best if started early in the project and continued during the project all the way to end-user training and after that with continuing education […]

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Microsoft Dynamics CRM 4.0 provides numerous features and functionality right out-of-the-box to help you automate your sales, marketing and service operations.  However, there is always room for improvement and ISV or third party partners provide those enhancements. Recently, when browsing DynamicsDownloads, I found MSCRM-AddOns’ Telephone Integration for MS CRM 4.0 which detects incoming calls and […]

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Let’s say I am a National Sales Manager managing a fairly good sized nationwide sales force of independent agents and direct sales employees. These sales people are of widely varying experience and knowledge with our products and sales processes. While many of the newer sales people are motivated and aggressive, they just don’t have the […]

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