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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

One term that has taken over CRM Software News is “Cloud Computing” and I would like to take this chance to delve a bit deeper into this topic, defining its categories and weighing some pros and cons. (Definitions provided by www.searchcloudcomputing.com) Cloud computing is a general term for anything that involves delivering hosted services over […]

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In recent years, Microsoft has released “accelerators” to help enhance the already rich feature set of Dynamics CRM.  These accelerators increase the ability to configure and extend CRM to broaden marketing, sales, and service capabilities.  The most recent accelerator (due April 30, 2010) targets CRM business applications for customer service interactions.   The Customer Care accelerator […]

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More than ever before, it seems that Microsoft is looking to cloud computing to carry their CRM solution forward by investing in improvements to Microsoft Dynamics CRM Online.

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Add A Personal Touch To Your Microsoft Dynamics CRM System

 

By Mike Smith, The Resource Group Please note: this customization is not supported by Microsoft, make sure to take any and all precautionary measures when performing the customizations detailed below. Microsoft Dynamics CRM is a very customizable program, allowing the creation of custom entities and attributes that your organization may require.  In addition to these […]

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We had heard a while back that one positive thing to come out of our challenging economy is “smarter shoppers”. Not many businesses in our economy can afford to make a huge investment in something, unless they’ve done extensive research to ensure it will increase their ROI. This is especially true for those of us contemplating CRM software […]

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Microsoft recently announced the availability of Microsoft Dynamics CRM for Nonprofits and Nongovernmental organizations (NGOs).  This solution is specifically tailored and priced to help nonprofits reduce administration costs and focus resources on where they can have the biggest impact. Microsoft Dynamics CRM for nonprofits and NGOs includes customized features that simplify administration and management for […]

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Top 6 Reasons To Like Dynamics CRM Online

 

Background Cloud computer is all the rage in today’s software market.  It’s easy to understand why for when you use a hosted solution, your business does not have to worry about purchasing additional hardware or having to support it.  All database administrator functions are the job of Microsoft and not your business.  That said, you […]

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Unlocking The Power Of Microsoft Dynamics CRM: Middle Entities

 

By Mike Smith, The Resource Group The ability to create custom entities and relationships in Microsoft Dynamics CRM is virtually limited only to one’s imagination.  Lately, I have seen an ever increasing need to capture data specific to the relationship between entities. A common example of this is the relationship between Accounts and the Products […]

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When you’re in the market to buy a CRM solution, a quick rundown of benefits is ideal in order to start on the right path of your search. Microsoft came out with a CRM Online Service Update in November of 2009 that provides customers with concrete examples of why you get more value for less […]

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The coolest CRM thing I saw at Convergence 2010? Watching a rep calling his Microsoft Dynamics CRM system after an appointment, voice navigating to the opportunity he just left, and adding an activity of the notes from his appointment to the opportunity. Tellme might be in the future for Microsoft Dynamics CRM.

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