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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

By Joel Hatin, Altico Advisors The popular perception is that Microsoft employs a PAC-MAN strategy, i.e. Microsoft gobbles up small companies which then become even smaller entities within the behemoth that is called Microsoft Corporation.  Of course, like most large companies, Microsoft has made its share of acquisitions.  BUT, what is less known is that […]

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To ensure that finance meets its objectives, your CFO needs information about issues like total cost of ownership (TCO) and return on investment (ROI). Here's how you can talk to your CFO and get the information you need to make fiscally sound decisions. Your CFO's Customer Relationship Management priority: fiscal fitness Your CFO, who is […]

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The other weekend I was volunteering to pick up food for my church’s Angel Food Ministry . (read about Angel Food below).  The guy I was picking up the food with was the owner of a small business and had just hired a telemarketer to call into his client base to drum up some additional business.  […]

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Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research. Their annual Forrester Wave charts CRM solutions based on the strength of their current product, their future development strategy, and their market-share.

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By Marcia Doron, Altico Advisors Everyone seems to love the sites that offer CRM comparisons, so I took a look at a few.  Of course, you could do the same thing I did.  Bing or Google “CRM Comparisons” and you’ll get a loooong list of options.  Here are the ones that I looked at in […]

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The Congressional Budget Office estimates that the new health care reform law will expand coverage to 32 million Americans by 2019.  They also estimate that 24 million will be enrolled through exchanges by 2019, not counting employer coverage.  Both of these estimates mean that health plan providers need to quickly take advantage of this short […]

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Microsoft Dynamics CRM is a great piece of software, but to make sure you get the very best from your investment you need to spend some time choosing the right Microsoft Dynamics CRM business partner.

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To better serve its roughly 230,000 residents, the City of Birmingham, Alabama established a 311 nonemergency call center in 2005.  The 311 call center routes service requests to more than 20 different city divisions that take care of everything from trash removal and street repair to nonemergency police calls and environmental code inspections.  The call […]

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You want your employees in the CRM system every day – using and adding to the information that you have worked so hard to collect and organize.  But the reality is that employees are hurried for time and sometimes take shortcuts to get their work done quickly.  They may fill in required fields with every […]

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