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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

Some estimates show that up to 80 percent of customer interactions will happen through self-service as early as 2020. Customers are looking to place orders, submit tickets, get billing information and receive various other services on their own terms. These services are enabled through technology investments which can be challenging to implement for smaller businesses. […]

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The need to integrate software goes back… way back! But now there is such a multitude of software, platforms, and options that it almost drives you crazy.   You might get to a point in which you have a mix of cloud and on-premises, a mix of state-of-the-art software with very old legacy software… and how […]

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Managing workforce and tracking its performance leads to an effective business process in return increasing the productivity of an organization. Since the workforce in Dynamics 365 CRM can be of varying capacity, it is complex to track each employee individually. This is where the productivity app user adoption monitor kicks tracking the user adoption of […]

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Work 365 is built for Microsoft CSP Partners to scale and grow their cloud business. Built on Dynamics 365, Work 365 helps you to deliver exceptional Customer Service, Increase Profit Margins, and Streamline Accounting and Sales. Using the Work 365 Billing Automation Platform, CSPs can transform their way of doing Subscription Billing and Invoicing completely. […]

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Thinking of acquiring or changing your customer relationship management solution? The sheer number of CRM solutions available can be overwhelming, and it may be tempting to ignore paid products in favour of the free options. But if it sounds too good to be true, it probably is. Here are some of the factors you should […]

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The Microsoft Dynamics 365 family keeps growing. Maybe it is because of its growth, maybe it is because of its general complexity, the fact is that all sorts of different questions on Dynamics 365  keep coming up, by both users and sysadmins. Here are 5 of the most frequently asked questions on Dynamics 365, with […]

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When it comes to billing, invoicing and payment collection, there’s more involved than just sending out an invoice. One of the main challenges of a cloud solution provider within the Microsoft CSP Program is to either create or find solutions that will standardize the invoicing and payment collection process to help scale their business. To […]

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Don't Be Afraid of the Unified Interface Webinar Brian Begley, owner of enCloud9, began our Unified Interface webinar by discussing the basics of the Unified Interface (what the UI is, and what it means to Dynamics 365 users). The UI is Microsoft’s effort at a single user interface that works across all applications and devices that […]

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Salespeople face a frustrating hurdle in the sales process - manually creating sales orders. Sales reps work hard to establish a relationship and trust with a potential customer and learn what motivates them and their needs. Then they spend time generating a proposal, negotiating terms, and coming to an agreement. But that’s not the end […]

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Map + Dynamics 365 CRM has emerged as an essential component of any Sales or Service cycle targeting various Leads, Prospects and Clients. With map integration, seamless opportunity to visualize Dynamics 365 data on maps is enabled and users can take required steps to thrive in the market. Maplytics is such an app that leverages […]

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