ISV Add-On Product Information

Solgari - All-channel Contact Center & Unified Communications

All-channel Contact Center & Unified Communication

Product Verticals: All Industries
Business Processes: Call Center Integration, Customer Management, Customer Service, Help Desk, Marketing

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Enhance and extend your Dynamics 365 CRM solution with an integrated all-channel solution for business communications. Enabling full-function contact center, contextual service delivery, first call resolution and cost efficiency - all delivered at lightning-fast speed thanks to being hosted and provisioned from Azure.

Realising real, tangible business benefits for customers in Financial Services, Healthcare, Manufacturing, Real Estate, Non-Profit and Utilities:

  • Customer tenancies configured entirely in the cloud and live in days
  • Seamless integration to Dynamics, Microsoft Teams and the Power Platform - with single sign-on
  • Customer Service and Contact Center teams can work securely and compliantly from anywhere
  • Full-function contact center: Queues, Ring Groups, IVR, ACD, Skills-based Routing
  • Unified data for analytics and efficiency gains across Voice, SMS, WhatsApp, Facebook WeChat and Line App
  • Compliance out of the box with GDPR, HIPAA, MiFID II - meeting and exceeding industry specific regulation
  • Secure and compliant call recording and archiving, with permissioned playback for wrap-up and training

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