ISV Add-On Product Information
Lead Assignment and Distribution Automation is a preferred app on Microsoft AppSource. It automates the allocation or distribution of Leads (or any other entity records) recorded in Dynamics 365 CRM. It helps managers to allocate and distribute incoming leads or customer queries in an organized way ensuring fair distribution of workload within each team. This automated distribution and assignment improves efficiency resulting in higher sales and profit.
Lead Assignment and Distribution Automation gives you two options to assign Leads to your team members – Round Robin & Capacity Algorithm. Using the Round Robin algorithm, you can evenly distribute the incoming Leads among your team members and by using Capacity Algorithm, you can distribute the incoming Leads recorded in Dynamics 365 CRM based on the individual capacity of each team member. It is available for Dynamics 365 9.x & above, Dataverse (Power Apps). It supports the following deployment models - On-Premises & Online.
Below are the key features of Lead Assignment and Distribution Automation:
- Distribute Leads evenly among the team in a sequential pattern using Round Robin Algorithm
- Assign Leads depending upon the individual capacity of each user
- Create multiple assignment rules for different selection criteria of the Leads
- On demand assignment of existing Leads to users depending upon the assignment rules
- Set an order for executing assignment rules to allot & distribute Leads as per your requirement
- Monitor and analyze the number of Leads assigned to each team member with the help of Dashboards.
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Sam and team are always very quick and responsive with any issues (if any arise). The application has allowed my org to get leads in the hands of agents quick and improve Response time
The team at Inogic is awesome and helped me solve a problem that wasn't even their own. Sam went above and beyond to make sure this app works for my business needs. I am happy with the results and how the process is easy to use!
The features are easy to use, and the app has become essential for our firm. The customer support is very responsive and extremely helpful. I would highly recommend to anyone seeking to automate their process.
The app is well designed and maintained, and the support is responsive and highly effective. I'm happy to recommend to other clients.