ISV Add-On Product Information
Smart ITSM add-on by Dynamics 365
Business Processes: Call Center Integration, Customer Management, Customer Service, Help Desk, Service Work Order Tracking
MANAGE IT SERVICES EFFICIENTLY AND SUPPORT YOUR COMPANY'S DIGITAL TRANSFORMATION
For the digital transformation to be successful, the business and IT areas need to be aligned and integrated.
Inefficiencies in processes and services need to be eliminated and metrics need to be established and monitored to promote efficient transitions and operations.
What is Smart ITSM for Dynamics 365?
The Smart ITSM is an add-on that enables with the best practices for (ITSM - Information Technology Service Management) that are part of the (Information Technology Infrastructure Library).
Avoid wasted deployment time and use best practices
Smart ITSM adds the following capabilities to Dynamics 365 Customer Service:
- self-service portal
- Portfolio Management and Service Catalog
- Service Request Management
- Asset Management
- Configuration Item Management
- Ticket Management
- Problem Management
- Predefined SLAs
- Change management
- Release Management
- Notifications
- Approval of Service Requests, Changes and Releases
- Management panels with performance indicators, allowing the optimization of services
ITIL processes attended
Smart ITSM + Microsoft Dynamics 365 Customer Service meet all ITIL Operation processes:
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Service Management
- Service Level Management
- Service Catalog Management
- Service Portfolio Management
- Service Asset & Configuration Management
- Knowledge Management
- Change Management
- Release & Deployment Management
Smart ITSM Incident Management
Dynamics 365 Customer Service -
About Smart Consulting
Our mission is to improve your business performance by building efficient processes and systems that users love to use.
ITSM Pricing, Implementation and Consulting
Dynamics 365 experts and understand how our services can maximize your results.