Product Verticals: All Industries Business Processes: Call Center Integration, Customer Management, Customer Service, Help Desk, Service Work Order Tracking
MANAGE IT SERVICES EFFICIENTLY AND SUPPORT YOUR COMPANY'S DIGITAL TRANSFORMATION
For the digital transformation to be successful, the business and IT areas need to be aligned and integrated.
Inefficiencies in processes and services need to be eliminated and metrics need to be established and monitored to promote efficient transitions and operations.
What is Smart ITSM for Dynamics 365?
The Smart ITSM is an add-on that enables Dynamics 365 Customer Service with the best practices for IT service management (ITSM - Information Technology Service Management) that are part of the ITIL (Information Technology Infrastructure Library).
Avoid wasted deployment time and use best practices
Smart ITSM adds the following capabilities to Dynamics 365 Customer Service:
self-service portal
Portfolio Management and Service Catalog
Service Request Management
Asset Management
Configuration Item Management
Ticket Management
Problem Management
Predefined SLAs
Change management
Release Management
Notifications
Approval of Service Requests, Changes and Releases
Management panels with performance indicators, allowing the optimization of services
ITIL processes attended
Smart ITSM + Microsoft Dynamics 365 Customer Service meet all ITIL Operation processes:
Our mission is to improve your business performance by building efficient processes and systems that users love to use.
ITSM Pricing, Implementation and Consulting
Contact our Dynamics 365 experts and understand how our services can maximize your results.
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