One of the most widely heard comments about CRM systems is that they are supposed to be user-friendly and intuitive, but it doesn’t take long to discover that any functionality that is also friendly to your particular company can still require a formidable amount of time and effort spent on customization and coding.  This could also …

Hitting The Gas - Capitalizing On CRM Accelerators Read More »

In the recent article, “Improving Customer Experiences - Is It Still Important or is Price the Only Thing That Matters?”  author, Scott Glatstein utilizes results of a Harris Interactive Customer Experience Impact survey to counter the popular beliefs that in a recession price is the only motivating factor and that customers will accept a bad …

10 Ways Microsoft Dynamics CRM Helps You Enhance Customer Experiences Read More »

When you lay off or fire an employee, how do you handle the process?  How do you follow up with their customers?  Who will handle their service calls?  Will every customer’s needs be met or some neglected?  How do you avoid losing data if the employee maintains his customer records in his personal laptop?  Do you want to …

CRM Can Help You Manage Your Sales Force Even In The Event Of An Employee Leaving The Company Read More »

In conjunction with their new pricing structure, Microsoft is currently offering 6 months of free subscriptions of Microsoft Dynamics CRM Online to any current Oracle CRM On Demand or Salesforce.com customer.  We’ve already talked about why this is a great deal for Salesforce.com users in our post “Hosted CRM Comparison – Microsoft Dynamics CRM Online …

Oracle vs. Microsoft Dynamics – Which Hosted CRM Solution Is Best For You? Read More »

With the social networking evolution upon us, as a business owner you may be asking – How do I get involved?  What benefits will it provide?  What is the real value and ROI?  The one known truth is that social networking can affect your brand awareness in either a positive or negative way and if …

Tweet, Tweet, Tweet –Measure Social Networking With Dynamics CRM Accelerator Read More »

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