Power Apps

Power Platform and the Rebranding of Common Data Service as Microsoft Dataverse

The Microsoft Power Platform is ever evolving! A few years ago we published an article on the use of one of its services call the Common Data Service. Well, Microsoft is now rebranding that as Dataverse. Same great features, but with a new name and updated terminology to appeal to the masses. What is it? …

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Power BI Paired with Dynamics 365 CRM — Unleashing Next-Level Insights

Your CRM isn’t just a central hub to manage your customer and prospect relationships. It is loaded with rich data that if analyzed can help you maximize your sales potential and efficiency. There are also additional data sources outside your CRM to extract and synthesize to provide you the full picture — the essential insights …

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2021 Microsoft Power Platform Release Wave 1 Highlights

The 2021 Microsoft Power Platform release wave 1 describes all the new features releasing from April 2021 through September 2021 for Power BI, Power Apps, Power Apps portals, Power Automate, Power Virtual Agents, AI Builder, and data integration. The following key dates are subject to possibly change. The document may be viewed online or downloaded …

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3 Ways Microsoft Teams Support CRM by Promoting a Resilient, Inclusive and Hybrid Workplace

Working from home, working from the office, or in some cases, the hybrid of both — the modern workplace can make collaboration challenging. The pandemic has fundamentally changed the way we all work. If you are in sales, marketing or service, you thrive on interaction and teamwork. Microsoft Teams is Microsoft Office 365’s hub for …

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New Search Experience in Dynamics 365 Makes Information Discovery Easier!

The new search experience in Dynamics 365 is intuitive, and modern. In November 2020, Microsoft announced the general availability of a new intelligent search experience in model-driven PowerApps.  This update is comprised of a series of usability enhancements and core relevance search improvements – enabling you to interact with search in a familiar and recognizable …

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A Hybrid Marketing Automation Option for Microsoft Dynamics Users

A hybrid marketing automation platform solution for Microsoft Dynamics merges two best-in-breed solutions to deliver outstanding performance, usability and flexibility. In this case, the emfluence Marketing Platform, a robust, mature marketing automation stack is merged with Microsoft Dynamics 365. The result is a dream solution that leverages the best of both worlds.   How they …

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Power Apps Portals Extend Microsoft Dynamics 365 CRM

A great tool available to Microsoft Dynamics 365/CRM users is the Power Apps Portals. Power Apps Portals can extend and customize the range of your Dynamics 365 solution. PowerApps Portals allow organizations to create websites that can be shared with users external to your organization either anonymously or through the login provider of their choice, such as …

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Microsoft Power Apps Portals with Virtual Agents in Microsoft Dynamics 365 Customer Engagement: Key Takeaways

With more people working virtually, it is more important than ever to be there for your customers, anywhere, at any time. Empowering people, either inside or outside your organization, to securely access the information they need to engage with your company should be a strategic imperative for any organization. Today there are low code, no …

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Power Automate with Microsoft Dynamics 365: Key Takeaways

Microsoft Power Automate is becoming an increasingly popular tool being used across different industries to streamline repetitive tasks by automated business processes.  I spoke with Larry McCoy, CRM Solution Architect and Technical Consultant at Crowe, to get his perspective on Power Automate and to surface insights and tips on how people are simplifying their workflows. …

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The Latest Changes to Dynamics 365 Customer Engagement CRM Business Solutions

The pandemic-era has transformed how organizations’ sales and marketing teams operate in many ways. Arguably and most significantly, with the reduction of opportunities for connecting in person. Maximizing opportunities for engagement through open communication, and soliciting customer feedback at every opportunity is more important than ever before.   The latest enhancements to the Microsoft Dynamics …

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