3 Powerful Things Real Companies Did With Microsoft Dynamics 365What are the results? You can read hundreds of articles about the features of Microsoft Dynamics 365, but it is the actual results that matter. Instead of just sharing overviews and hypothetical scenarios, we want to share some recent real-world examples of business challenges the Crowe team solved for clients, across industry and business function, …
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How to Attract Younger Members to your AssociationA Membership Association does many things, but it always has one overriding business goal – to increase its members. Increased membership is what drives revenues and allows the Association to fulfill its mandate. Yet, the 2018 Innovation Benchmarking Research study on Associations found that nearly half of Associations are failing to grow. Stagnant or negative …
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The Better CRM: Microsoft Dynamics 365 or Salesforce? Forrester study says Dynamics 365.The world of CRM is populated with all kinds of “solutions.” We use quotation marks here before many of these so-called customer relationship management “solutions” are anything but. That said, there are only two real options for the vast majority of businesses: Salesforce or Dynamics 365. They’re both industry leaders, and they both have …
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7 Trends in How Client Expectations are Changing for their CRM SolutionDefining desired business outcomes, focusing on the relationship, and understanding the value in business optimization. Over the last several months I have been involved in assisting several of our CRM customers with planning and implementing upgrades to improve their relationships with their customers or clients. The organizations range from traditional industrial/supply chain companies and professional …
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Microsoft Dynamics CRM Online Government: How It is Used to Deliver Exceptional OutcomesThere is increased pressure on government organizations at all levels to provide citizens with easy access to products and services. However, they need to stay mindful of budget and resource constraints. A whitepaper by Microsoft, Deliver Extraordinary Public Service with a Trustworthy Cloud , introduces Microsoft Dynamics CRM Online Government as a solution well-equipped for …
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Microsoft Dynamics CRM in the Public Sector: Helping Government Help Its PeopleMost people think of CRM in business terms: Lead tracking, contact dates, and similar sales-oriented functions. But CRM has been successfully applied in non-business roles in ways that may surprise you. For instance, the rich features found in the latest CRM software makes it an ideal candidate to handle many of the tasks performed by …
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What Is a 360-degree View of Your Customer, Why You Need It, and Why Microsoft Dynamics CRM Is the Best Way to Get ItThere’s an old expression that knowledge is power. In business, knowledge is much more than that. Properly harnessed and managed, knowledge makes money, saves time, strengthens relationships, and grows your business. And there is no better tool on the market to help you reap the benefits of knowledge than Microsoft Dynamics CRM. Having readily available …
Introducing Peak Engagement & Peak Portals for Dynamics CRMWe’re pleased to announce Peak Engagement as our new company name and Peak Portals as our new name for CRM Vertex, your portal solution. If you’ve been joining us on our hike to the peak, you know that this announcement has been highly anticipated and full of company and product improvements that have been created …
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Support in the Age of the CustomerAs a company that is focused on delivering web portals to help drive better customer engagement through multiple channels, it is amazing how many times we hear the following: “I want to get a portal up and running so I can retire my email and phone support options and make all of my customers enter …
