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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Dynamics CRM for Public Sector

The Better CRM: Microsoft Dynamics 365 or Salesforce? Forrester study says Dynamics 365.

The world of CRM is populated with all kinds of “solutions.” We use quotation marks here before many of these so-called customer relationship management “solutions” are anything but.   That said, there are only two real options for the vast majority of businesses: Salesforce or Dynamics 365. They’re both industry leaders, and they both have […]

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7 Trends in How Client Expectations are Changing for their CRM Solution

Defining desired business outcomes,  focusing on the relationship, and understanding the value in business optimization. Over the last several months I have been involved in assisting several of our CRM customers with planning and implementing upgrades to improve their relationships with their customers or clients. The organizations range from traditional industrial/supply chain companies and professional […]

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Mobile Sales & Field Service Offline Mobile CRM for Dynamics CRM and Salesforce

Resco, a leading provider of cross-platform mobile CRM solutions to businesses of all sizes has made an announcement today. Their number one fully-fledged offline mobile CRM solution is available to the Salesforce community using mobile sales and field service. Thereby, extending their overall strategy and bringing a platform to any organization that utilizes Salesforce solutions […]

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Microsoft Dynamics CRM Online Government: How It is Used to Deliver Exceptional Outcomes

There is increased pressure on government organizations at all levels to provide citizens with easy access to products and services. However, they need to stay mindful of budget and resource constraints. A whitepaper by Microsoft, Deliver Extraordinary Public Service with a Trustworthy Cloud , introduces Microsoft Dynamics CRM Online Government as a solution well-equipped for […]

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Microsoft Dynamics CRM in the Public Sector: Helping Government Help Its People

Most people think of CRM in business terms: Lead tracking, contact dates, and similar sales-oriented functions. But CRM has been successfully applied in non-business roles in ways that may surprise you. For instance, the rich features found in the latest CRM software makes it an ideal candidate to handle many of the tasks performed by […]

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What Is a 360-degree View of Your Customer, Why You Need It, and Why Microsoft Dynamics CRM Is the Best Way to Get It

There’s an old expression that knowledge is power. In business, knowledge is much more than that. Properly harnessed and managed, knowledge makes money, saves time, strengthens relationships, and grows your business. And there is no better tool on the market to help you reap the benefits of knowledge than Microsoft Dynamics CRM. Having readily available […]

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