Action main-d’œuvre, un organisme à but non lucratif ayant pour mission d’aider les personnes à besoins particuliers à intégrer le marché du travail, cherchait une façon plus efficace de gérer ses opérations que l’utilisation de documents papiers, de documents Word et de tableurs Excel. L’information portant sur les participants, les membres du personnel et les […]
continue reading...Dynamics CRM for Non Profit
CRM Optimization: Advancing Team Work & Collaboration
In my first post on CRM optimization and the evolving needs of our clients, I outlined the trend for organizations to shift their focus and expectations regarding their CRM system. By changing their mindset from a strictly sales force automation tool to a business solution, they allow their CRM system to actually help them achieve […]
continue reading...How a Not-For-Profit Organization Has Optimized Their Processes with Microsoft Dynamics CRM
Action main-d’oeuvre, a non-profit organization with their mission to assist in the integration of people with special needs into the workforce, was looking for a more efficient way to manage operations other than through paper documents, Word files and Excel spreadsheets. Their problem was that the information on participants, staff members and partners was not […]
continue reading...How Microsoft Dynamics CRM Helps Charities & Non-Profits Grow
Single View of Each Supporter Microsoft Dynamics CRM captures all interactions with charity and non-profit donors, sponsors and beneficiaries in one application. Track any attribute or detail relevant to your supporter relationships including membership status, donation history, recent purchases, service case history, communication preferences and demographic detail. Further insight is gained in CRM by integrating […]
continue reading...CRM 101 – Back to the Basics
“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford While the term customer relationship management (CRM) has been around for more than a decade, customer relationships are much different today than they were then. With the right partner, Dynamics CRM can deliver improved […]
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