Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone …
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Dynamics 365 User Adoption Reports
User adoption is critical for any CRM deployment, our Dynamics 365 User Adoption Reports provide full analysis of user activity across all main areas of Dynamics 365 CRM (Customer Engagement). …
What You Should Know About Microsoft 365 Business Apps - Part 1
Microsoft Dynamics 365 is the latest version of Microsoft’s business applications. It includes Microsoft Dynamics 365 CE/CRM (Customer Relationship Management) applications, and ERP (Enterprise Resource Planning) applications. As Microsoft has …
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Why choose Dynamics 365 as your CRM system in 2022?
Are you dealing with unmanageable spreadsheets and disconnected processes? Or perhaps your current CRM system is clunky and creates more problems than efficiencies? Disconnected processes often lead to duplicated efforts …
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Best Practices for Customer Service to Prioritize Support Requests in CRM - Part 2
What type of customer should get the highest priority support? All customers are important, but the loudest or highest touch doesn’t always equate to the most important customer to your …
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Best Practices for Customer Service to Prioritize Support Requests in CRM
How does your organization prioritize customer service in support interactions? Responding to customers quickly is important, especially when the customer is in crisis. However, you would be surprised how many …
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The Functionalities of Microsoft Dynamics 365: Five Real-World Examples
From data flows and email flows to customer entitlements and multiple lookups, one company demonstrates the power and versatility contained in Dynamics 365. One of the biggest attractions to today’s …
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12 Simple Strategies For Great Customer Service
Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service? It seems like a simple thing or common sense, …
Registration for JourneyTEAM’s 2021 Business Technology Summit Now Open
Discover how you can streamline business processes, improve system integration, and increase revenue at JourneyTEAM’s 2021 Business Technology Summit. Join us for our ninth annual Business Technology Summit (BTS), …
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Demo: Experience Connected Field Service in Action
The recent oil spill off the California coast is a devastating reminder of the importance of proactive and predictive field service. When your product is damaged or fails, your most …
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