Improve One Touch Resolution rates with Microsoft Dynamics 365 Customer Service
First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial element of customer relationship management (CRM). Microsoft Dynamics …
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6 Field Service Trends to Watch in 2022
The field service industry has had to roll with the punches for the last couple of years. 2022 will be no different. The trends that began in 2020 with …
Four Critical Steps to Evaluating Your Business Processes
Do you know a process isn’t working but you work around it every single day? Every business reaches plateaus where they can no longer maintain or achieve better results with …
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Enhanced Microsoft Teams Collaboration
JourneyTEAM developers discuss the latest collaboration capabilities currently in preview in Microsoft Teams in a recent learning forum. As part of their continuing efforts to improve the power and efficiency …
The Benefits of Using Dynamics 365 Customer Insights
Bring Together Transactional, Behavioral, and Demographic Data to One Platform Dynamics 365 Customer Insights is Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences and is a leading …
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It’s time to ditch your Dynamics CRM VPN
It’s time to ditch your Dynamics CRM VPN. Time for some spring clean-up. For most Microsoft Dynamics CRM users who are using an in-house server-based CRM, your IT team has …
Using Microsoft’s Custom PCF Controls to Enhance User Experience
JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control (PowerApps component …
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Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone …
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Dynamics 365 User Adoption Reports
User adoption is critical for any CRM deployment, our Dynamics 365 User Adoption Reports provide full analysis of user activity across all main areas of Dynamics 365 CRM (Customer Engagement). …
What You Should Know About Microsoft 365 Business Apps - Part 1
Microsoft Dynamics 365 is the latest version of Microsoft’s business applications. It includes Microsoft Dynamics 365 CE/CRM (Customer Relationship Management) applications, and ERP (Enterprise Resource Planning) applications. As Microsoft has …
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