Meet Microsoft’s New CRM REST Builder Tool to Simplify Processes
JourneyTEAM developers discuss how the Dataverse REST Builder Tool allows users to interact directly with the Dynamics Web API. Created by Jason Lattimer and Guido Preite, the Dataverse REST Builder …
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Dynamics 365 User Adoption Reports
User adoption is critical for any CRM deployment, our Dynamics 365 User Adoption Reports provide full analysis of user activity across all main areas of Dynamics 365 CRM (Customer Engagement). …
Don't send spam to your Dynamics 365 Contacts
Dynamics 365 has some powerful marketing tools and extensions that can be used to email your clients on demand or based on a schedule. This is a great way …
What to look for in a CRM Implementation Partner?
Introduction: There are many organizations where they can employ their own internal team to implement CRM. What if the organization’s IT team is small and doesn’t have the bandwidth to …
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12 Simple Strategies For Great Customer Service
Why is Providing Great Customer Service So Important? Do you want your company to be known for providing excellent customer service? It seems like a simple thing or common sense, …
Microsoft Dynamics CRM On-Premises: What are You Missing?
You can deploy Microsoft Dynamics 365 applications on-prem or in the cloud. Many businesses are seeing more benefits from cloud deployment as opposed to on-prem. You know how important customer …
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Should You Upgrade if You’re Using Microsoft Dynamics CRM?
You know how important your CRM is to your business. It helps you keep in touch with your existing customers, and nurture leads until they become customers. Without a robust …
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Dynamics 365 Marketing: Picture the Possibilities
Remember the Rolodex? Your company quickly moved on when newer technology became available. Perhaps it’s time to move on from your standalone CRM solution now that there is a better …
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Ticket sales management with Dynamics 365 in the Sports Industry
So, how do you prospect? Pulling names out of lists on your laptop? Repeatedly calling past accounts? Customer prospecting is tough for any industry but is a special challenge for …
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Challenge Accepted! Revolutionizing Investor Relations for a Global Firm with Dynamics 365
A digital transformation story, told by the technology expert who drove it: Modernizing investor relations for a global firm using Microsoft Dynamics 365 Sales, the Power Platform, and Microsoft Teams …
