Most CRM adoption problems don’t come from bad data or bad design - they come from information sitting one login away from the person who needs it. A view gets […]
You built the flow. It worked. Then it didn't. The setup made sense at the time. Native duplicate detection wasn't catching records coming in through the integration, so you built […]
Every Dynamics 365 license comes with the same silent assumption: that your team will figure out training, that someone will notice if a workflow breaks, that reports will be easy […]
Why Dynamics 365 teams need a control layer — and most don't have one. There's a conversation that happens in almost every Dynamics 365 environment I've walked into over the […]
You close out a migration. The duplicate workstream took longer than scoped; it always does, but you got there. Post go-live, the data looks clean. The client signs off. Six […]
Every CE practice has a version of the same story. The proposal goes out. Scope is defined. The data migration is in there: extract, transform, load, validate. Duplicate detection is […]
You're three days from go-live. The migration is done, the data is in, and the client is running final validation. Then someone opens the Accounts list and starts scrolling. Same […]
You imported 40,000 contacts. Your duplicate rules are on. You're looking at 6,000 dupes. You set up duplicate detection rules before the migration. You checked them. They work in the […]
Microsoft Dynamics 365 gives organizations a powerful foundation for managing sales, marketing, customer service, and operations. However, as businesses grow, teams often face practical operational challenges that standard CRM functionality […]
I have published at least eleven apps on Microsoft's partner marketplace in my career. I’ve been at this long enough to remember when it was called Pinpoint. Then AppSource. Now […]