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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Convergence 2015

Who will attend Microsoft Convergence 2016? Official Attendee Statistics

There was a lot of talk at Convergence 2015 about a new focus of the event – away from the traditional Dynamics software user conference to more of an executive level “Microsoft vision” event. In a document promoting Convergence 2016 to sponsors Microsoft stated, “This year at Convergence Satya Nadella talked about how we are […]

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Microsoft Dynamics CRM 2016 Release Date Announced

Update: Microsoft Dynamics CRM 2016 officially released on November 30, 2015. Microsoft announced today that Microsoft Dynamics CRM 2016 will be released in the fourth quarter of 2015. In the official press release Microsoft calls this “The most comprehensive upgrade ever for Dynamics CRM” and says it “includes advancements in intelligence, mobility and service, with […]

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7 Tips to Make Your CRM Business Strategy A Success

Today’s digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences where immediate responses and on-demand self-service access to information is the norm. Now more than ever, building trusted relationships and maintaining a solid reputation depends on delivery of outstanding and increasingly distinctive […]

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Microsoft Dynamics CRM 2015 Release Preview Guide

What’s new in Microsoft Dynamics CRM 2015? As you will find out in the Microsoft Dynamics CRM 2015 Preview Guide, this update is a major release chock full of new features and improvements. Here is a list of a few enhancements included in Microsoft Dynamics CRM 2015: New Marketing Calendar New Email Editor New Sales […]

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Dynamics CRM in Motion – Productivity Updates

Last week,  AKA Enterprise Solutions held an in-office event showcasing some of the great features in Microsoft Dynamics CRM 2015. Our CRM Sales Productivity Specialist Andrew Winters and our CRM Architect James DelaCruz presented on the concept of CRM in motion, business process, automation and mobility. Some of the great enhancements to the latest version […]

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Creating a Culture of Constant Improvement with Microsoft Dynamics CRM – Interview with Kelly Roofing Part 2

“We wanted our team to be faster at what they do so they would have more time to spend with the customer.  We looked for software that would allow us to manage our business and customer relations better. That’s when we found Dynamics CRM Online.” - Ken Kelly, President, Kelly Roofing In Part 1 of […]

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How to Journey Map a CRM Implementation From Sticky Notes to Success – Interview with Kelly Roofing Part 1

How did a stack of sticky notes and a President dedicated to innovation bring a small family owned company double digit growth and raving fans? That is the question answered by 2015 Visionary Award winner Ken Kelly, President of Kelly Roofing in our interview at Convergence 2015. Editor: As a small company, what originally made […]

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Why is Dynamics CRM For Government So Popular?

Dynamics CRM is not just for sales and marketing. A theme that was clear at Convergence 2015 is the growing popularity of Dynamics CRM in the Public Sector. For example, take a look at the visionary story of the Illinois Department of Corrections. There was also quite a bit of buzz around the new Microsoft […]

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A Vision of How Microsoft Dynamics CRM Will Improve 80,000 Lives at the Illinois Department of Corrections

Steven Matthews has a vision; a vision of improving 80,000 lives managed by the Illinois Department of Corrections,  and in turn, the public safety of the State of Illinois. It is a lofty vision and one he aims to accomplish using Microsoft Dynamics CRM technology. It is a misconception that CRM software is just for […]

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