Articles By: Stoneridge Software

Integrating Microsoft Dynamics CRM and a Phone System

We work with a nonprofit company that has five offices across the state and offers a multitude of different programs for their clients. In order to ensure more effective and efficient customer service, Microsoft Dynamics CRM was integrated with their phone system so each time they receive a call, the account is automatically pulled up …

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Free Microsoft Dynamics CRM Trial

You've read all about what Microsoft Dynamics CRM can offer and you're interested in seeing how it really works. DFC Consultants is offering a free 30-day trial of CRM Online that will help you see how easy it is to organize and automate your business processes while increasing customer satisfaction and loyalty in the sales, …

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Market Smarter

  Today's marketing leaders are focusing on building their brand, engaging one on one and demonstrating the impact of their efforts. Studies have shown: companies that leverage marketing resource management effectively will save more than 15 percent of their annual marketing budgets. organizations that nurture leads experience a 45 percent lift in lead generation ROI. 76 percent of …

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Social Listening: Why I Love Negative Comments

Social media makes it possible for people to easily express their like or disdain for companies in a forum that takes the fear out of commenting. People who normally would smile and say nothing will now grab their cell phone and point out all of a business’s flaws on social media, blogs or review sites. …

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Social Listening – What Are People Saying About Your Brand?

Social media is no longer the wave of the future, its impact is happening right now and if you’re not engaged with your customers and prospects, you’re not only missing out, but could be tarnishing your reputation. No matter if you are b2b or b2c, your customers are online looking for information about you, talking …

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New Sales Features in Microsoft Dynamics CRM 2015

At the end of the year every sales person is feeling the crunch of trying to close that final deal. What if you could sell more, win faster and drive more results? You could through the in-depth sales features in Microsoft Dynamics CRM 2015. This new release features additional functionality based on the way people …

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Microsoft Dynamics CRM 2015 Includes Sales Collaboration Panel

How ironic that people in the communications industry tend to do the least amount of talking with each other. Bringing the sales and marketing teams together and getting them on the same page is crucial to closing more sales (and avoiding food fights in the break room). The development team at Microsoft has been working …

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Switching from Excel to a Customer Relationship Management System

A graphic designer wouldn’t use Word to create a new logo, just like an accountant wouldn’t use pen and paper to manage their company’s General Ledger. So why do so many sales and marketing professionals still rely on Excel to manage their customer lists? Excel has been around since the dawn of time, or at …

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Microsoft Dynamics CRM Reduces Data Entry Time

Data entry is never at the top of anyone’s to-do list but in order to keep your customer database up to date, it’s a necessity. If you’re using Microsoft Dynamics CRM, you can update information for multiple contacts at the same time. This feature comes in handy when a company in your database changes their …

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