How Dynamics 365 Will Help Your Company Attract and Retain EmployeesThe workforce is changing in dramatic ways. As the baby boomer generation continues to exit the workforce, they are being replaced with millennials – the first generation to grow up surrounded by technology. In order to attract the best talent from this younger generation, businesses will need to take a hard look at their IT …
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United Airlines PR Fiasco is a Reminder for All CompaniesUnited Airlines removal of a ticketed passenger from a plane in Chicago has spurred anger and protest across social media platforms. Memes, online jokes, and articles are being published at an outstanding rate – all ridiculing not only the situation at United, but how the company is responding. If your company were to face a …
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What Happened to Microsoft Dynamics CRM Online?Thousands of customers rely on Microsoft Dynamics CRM Online to manage their customer relationships, sales pipelines, marketing campaigns, and service calls. If you’re one of those who utilize CRM Online and have noticed there isn’t much information about it online anymore, don’t fret. Microsoft Dynamics CRM Online has transitioned to Dynamics 365, a new software …
How Will Dynamics 365 Effect Microsoft Dynamics CRM Customers?You may have heard about Dynamics 365, which is the latest offering from Microsoft for small to midsize businesses. This new offering is taking the place of Dynamics CRM Online and customers will soon transition to the new platform. Some of the most asked questions about this transition are below. How will this transition effect …
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Ten Tips for Finding Information Faster and More Efficiently in Microsoft Dynamics CRMHaving all of your information in your Microsoft Dynamics CRM database is beneficial to not only the sales team but also to marketing, administration and office staff. Being able to access the information you need in a timely manner is equally as important. Not understanding how to mine data from Microsoft Dynamics CRM can lead …
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Top Benefits of Microsoft Dynamics CRM OnlineAs more and more software is being offered on a cloud platform, we’re seeing a reduction in pricing that is giving companies a reason to make the move. Purchasing and maintaining servers is becoming a thing of the past thanks to affordable cloud technologies. And applications that allow employees to communicate (email, collaboration solutions) and …
Technology is Changing the Way Nonprofits Do BusinessTechnology is changing the world around us – sometimes in subtle ways and sometimes in very dramatic ways. Consumer behavior is changing, companies are figuring out how to best use the latest technology to sell products and services and improve brand loyalty. It’s no different for nonprofits. Technology is causing an ongoing transformation in the …
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Gaining Sales with Email Functionality from Microsoft Dynamics MarketingIf you’re relying on an independent email marketing company, like Constant Contact or Mail Chimp to stay in contact with your customers, you probably have experienced some drawbacks. Marketers looking for a better way to nurture leads and bring more prospects into the sales pipeline are making the move to Microsoft Dynamics Marketing, which is …
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Streamline Your Customer and Prospect Information with Microsoft Dynamics CRMWhat happens when one of your sales people leaves the company? Do all of the leads in their pipeline vanish because you don’t have the information and notes to follow up with them? Can you find the right contact number for the right people? Many businesses just like yours struggle with losing sales due to …
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Why Training Employees in Customer Service Isn’t EnoughAs a consumer, there is nothing more frustrating than poor customer service. In fact, a survey published in the Customer Experience Impact report found that 82% of consumers said that they stopped doing business with a company because of a bad customer service experience. While good customer service starts with training your employees on the fundamentals of excellent …
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