Articles By: PDG Consultants

Visit the Microsoft Dynamics CRM Online Trust Center

One of the primary fears business people often express about cloud computing is that the cloud providers will mishandle or insufficiently protect their data. After all, in the cloud, businesses must trust all of their data, which often contains critical business information, to the hands of a remote stranger. If there is any doubt, any fear …

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Microsoft Dynamics CRM Online Service Blog Helps Customers Stay Informed

Microsoft recently introduced a new blog that is specifically charged with the task of keeping customers informed about Microsoft Dynamics CRM Online service. The Microsoft Dynamics CRM Online Service Blog provides a central hub for customers to stay informed about the status of Dynamics CRM Online service. We think the best part is that the contributors …

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Why a Simple CRM Software Deployment Is More Important Than Fancy Features

CRM software has been constantly evolving to meet the needs of businesses around the world, and that will continue. When selecting software, companies often look for the most feature-rich applications, but that may not be the best approach. The secret to a successful CRM system, says Forbes.com, is clean, simple implementation. Imagine you just got …

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Staying Relevant with Microsoft Dynamics CRM

All too often, businesses adopt a new technology, assuming this will improve business even if they don't take advantage of the new tools. Few things change faster than the state of the tech industry, and businesses that want to stay relevant need to stay ahead, rather than play catch-up. Few things are revolutionizing the way …

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Social Media Tips for Customer Service Reps Using CRM Software

 Social media has quickly become one of the primary methods of communication for consumers. The businesses that have recognized this reality also know that if they can reach out to customers via social media, they can engage customers in ways they never could in the past. This article, Social Media Customer Relations Tips, has some …

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How to Motivate Everyone in Your Company to Use CRM Software

 You have heard the claims that CRM software can change the way you do business, revolutionize your entire business process, and ultimately make your company more profitable. It sounds idealistic, and you might have been skeptical at first. But if you are reading this article, it means that you have at least bought into some …

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Study Says Social Media Still not Key Buying Influence for Technology Buyers

There is a lot of talk about social media as it relates to CRM (Customer Relationship Management) selection. Do social media features have a major influence on your decision of which CRM software is right for your business? According to most other buyers, the answer is no. Social technology has taken the world by storm, …

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Enhancing Microsoft Dynamics CRM User Experience by Tweaking Internet Explorer

As it is said in Sales that, ‘First impression makes a lasting impression’ the same is true with Microsoft Dynamics CRM user experience.  There are many ways that one can configure Microsoft Dynamics CRM, but it is how the end user perceives the CRM application that will determine the user adoption rate and eventually the success …

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Move Over Midmarket, Microsoft Proves Dynamics CRM Is For Enterprise Level Too

 Forget what you think you know about Microsoft Dynamics CRM. If you thought it was just for small to medium companies and relegated to only the "midmarket" industries, think again. More major enterprises are discovering that the robust Microsoft Dynamics Platform can help them revolutionize the way they do business. Companies that are building submarines …

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The Game Has Changed for CRM Software; Companies Must Adapt

Once upon a time, a Rolodex sat upon a desk next to a phone. There was no laptop, only a stack of business cards, a pen, and a notepad. This was how businesses related to customers. While that meant more time on the phone, it also meant more time spent meeting face-to-face. Much has changed …

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