Optimize Your Sales Funnel with Dynamics 365 and Real-Time Dashboards
How do you judge the success of your sales pipeline? You look at the results. If you are becoming adept at identifying prospective clients and consistently translating your contacts with …
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Improve Customer Service and Customer Experience with CRM
Your sales and customer service teams work hard to keep your customers happy. Providing a superior customer experience is just as important as providing high quality products or services. Arm …
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Improve the Customer Experience with CRM
Today’s marketplace is fast-paced and highly competitive. Businesses not only need to offer high quality products and services, but also offer an experience that keeps customers engaged and loyal. Understanding …
Ready to get out of the office? Serve customers on the road with CRM
Some of your employees do their best work outside of the office. Sales representatives and customer service teams need to spend time with customers and be able to answer questions, …
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Improve Customer Service With Proactive Customer Response
One of the quickest ways to frustrate a customer is to put them on hold or transfer them to another representative. If you can’t answer their questions on the spot …
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An Exposé on the differences between Microsoft Dynamics CRM Online and On-Premise
Has your company been thinking about moving to Microsoft Dynamics CRM Online from On-Premise? Maybe your company utilizes Microsoft Dynamics GP and is thinking about a CRM Implementation, but not …
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Modern Day, Post-PC CRM
Smartphones and tablets are proliferating in the workplace. More and more business applications are being tailored for mobile devices because today’s professionals are on the move and engaged with customers …
Microsoft Dynamics CRM Online vs On-Premise. What option is best suited for you?
SO, you’ve decided to jump into the digital world of customer relations management (CRM) and you are torn between purchasing Microsoft Dynamics CRM Online or On-Premise... There are some great …
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Microsoft Dynamics CRM and SharePoint
Before we start talking about what positives and negatives when having Microsoft Dynamics CRM and SharePoint integrated to enhance your business I think it important that we have the fundamental …
Microsoft Dynamics CRM 2013 – 4 New Features you Need to Know about
Microsoft has been teasing us with the new release of Dynamics CRM 2013 and what all it entails. I have compiled a brief listing of some of the items that …
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