Have you been frustrated by the inability to extend your CRM out to a portal for your customers due to high cost and limited functionality in your current product?   The ability to do so is becoming more and more important to companies who wish to provide a self-service site to their customers.  Companies who work …

Utilize CRM 4.0 Accelerator Portals to Stand Out Among Competitors Read More »

In recent years, Microsoft has released “accelerators” to help enhance the already rich feature set of Dynamics CRM.  These accelerators increase the ability to configure and extend CRM to broaden marketing, sales, and service capabilities.  The most recent accelerator (due April 30, 2010) targets CRM business applications for customer service interactions.   The Customer Care accelerator …

Microsoft CRM Customer Care Accelerator Read More »

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