JourneyTEAM

Last week at Convergence Marketo announced the release of their Microsoft Dynamics CRM integration. Marketo has had an integration to Salesforce.com for some time and I am happy to see them release an integration for Microsoft Dynamics CRM. Marketo is a market leader in Revenue Performance Management (RPM) -  a powerful marketing automation solution aimed …

Marketo Announces Integration for Dynamics CRM Read More »

At JourneyTEAM I have worked with many different manufacturers as they have implemented Dynamics CRM.  A common issue for Manufacturers is how to manage multiple sales channels.   I often see Manufacturers that have a direct sales force handle certain territories or areas, while using manufacturer’s reps or distributors to handle others.  This mix of sales personnel …

Sales Channel Management for Manufacturing Companies with Microsoft Dynamics CRM Read More »

One of the features that I have often found lacking in CRM software today is good document management.  Most CRM packages give users the ability to attach documents, but document management is much more than that.  True document management incorporated with CRM allows companies to work more effectively and collaboratively as teams on projects, proposals, business …

Document Management with Microsoft Dynamics CRM 2011 Read More »

Have you been frustrated by the inability to extend your CRM out to a portal for your customers due to high cost and limited functionality in your current product?   The ability to do so is becoming more and more important to companies who wish to provide a self-service site to their customers.  Companies who work …

Utilize CRM 4.0 Accelerator Portals to Stand Out Among Competitors Read More »

In recent years, Microsoft has released “accelerators” to help enhance the already rich feature set of Dynamics CRM.  These accelerators increase the ability to configure and extend CRM to broaden marketing, sales, and service capabilities.  The most recent accelerator (due April 30, 2010) targets CRM business applications for customer service interactions.   The Customer Care accelerator …

Microsoft CRM Customer Care Accelerator Read More »

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