Articles By: JourneyTEAM

JourneyTEAM 's Logo When You Should—and Shouldn’t—Use Parse JSON Step | Power Automate and Dynamics 365 CRM

When you’re working with data, not only do you need it quickly, but you also need it in a readable format, especially when you’re working with your CRM system. JSON […]

JourneyTEAM 's Logo A Guide to Microsoft Azure and your CRM | Pizza as a Service Example

Several organizations of all sizes are moving away from their on-premise data centers to the flexibility and scalability of the cloud. While there are thousands of cloud computing services available, […]

JourneyTEAM 's Logo Meet Microsoft’s New CRM REST Builder Tool to Simplify Processes

JourneyTEAM developers discuss how the Dataverse REST Builder Tool allows users to interact directly with the Dynamics Web API. Created by Jason Lattimer and Guido Preite, the Dataverse REST Builder […]

JourneyTEAM 's Logo Power Apps: Creating Custom Pages in Model-Driven Apps

A fairly new feature in Power Apps is the ability to create customer pages in model-driven apps. Now you can leverage canvas app elements and the fluid language on a […]

JourneyTEAM 's Logo Top 7 Things to Know if You're Considering Dynamics 365 CRM

If you’re in the world of Sales, you’re probably no stranger to the term CRM (Customer Relationship Management). If you are considering a CRM solution, you have likely heard of […]

JourneyTEAM 's Logo How Copilot Transforms Dynamics 365's Customer Service Hub

Dynamics 365 Customer Service Hub is a reliable companion for customer service agents that streamlines case management and elevates the customer experience. With the introduction of AI and Copilot, the […]

JourneyTEAM 's Logo 3 Substantial Benefits of Migrating to a New CRM System 

In the highly competitive business arena, an effective CRM system becomes the bedrock of successful client relationships, ensuring customer loyalty and catalyzing growth.  Should you find your current CRM system […]

JourneyTEAM 's Logo What is the Dynamics 365 Sales Accelerator?

The Sales Accelerator is part of Dynamics 365 Sales Insights. It is used by sales managers and representatives to stay on top of their leads and opportunities by staying organized […]

JourneyTEAM 's Logo How to Create ARC Rules in Dynamics 365 to Manage IT Requests

Enjoy a demo from JourneyTEAM developer, Leecia Barajas, on how Automatic Record Creation (ARC) rules are used to effectively address, solve, and manage IT requests in Dynamics 365. Since IT […]

JourneyTEAM 's Logo 5 Ways a CRM System Can Level Up Your Business

You’ve heard all the buzz surrounding CRM systems, but what can a CRM do for your specific organization? Learn the 5 ways a CRM system can level up your business, […]


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