Articles By: JourneyTEAM

Keep your Microsoft Dynamics 365 CRM Data Secure – Azure AD Best Practices After MFA – Part 2

Multi-factor Authentication (MFA) is a great first step in tightening data security to prevent a breach of your invaluable Microsoft Dynamics 365 CRM data. Think of how implementing multiple Microsoft Azure 365 identity and access management security measures can exponentially increase your tenant’s protection!    In Part 1, we covered best practices surrounding your Azure Portal …

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Keep your Microsoft Dynamics 365 CRM Data Secure – Azure AD Best Practices After MFA – Part 1

Your Microsoft Dynamics 365 CRM is a database packed with invaluable information on your business.  It deserves the best protection you can provide. From prospects, customers and service issues, purchasing, and so much more, your business can’t function without this information. A security breach that puts this data in the wrong hands would be nothing …

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What You Need to do in Response to the Microsoft On-Prem Exchange Hack

If you haven’t been paying attention to the news recently, we’ll catch you up. Recently, Microsoft fell victim to a Chinese-based group of hackers (they’re calling them Hafnium) who have been targeting US-based companies via their on-prem Exchange servers. Specifically, this group is targeting data from industries like defense contractors, higher education, policy think tanks, …

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Introducing the First Solution from Project Cortex: SharePoint Syntex

Think about how many documents are stored in your CRM system. There’s at least thousands, if not millions, of forms, papers, policies, and reports stored in there. And chances are, you rely on that content to get work done, so it has to be organized.  Before software, we relied on the good old-fashioned filing cabinet …

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3 Ways a Microsoft Dynamics 365 Supply Chain Management and EDI Integration Enhance E-Commerce CRM Strategy

With the increased e-commerce demand caused by the dependency on online shopping, it is more important than ever to provide seamless customer experiences. If your company sells a product online, you know there’s so much more than just taking orders. A trusted solution like Microsoft Dynamics 365 Supply Chain Management as part of Dynamics 365 …

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How Microsoft Azure DevOps and Dynamics 365 CRM Work Together to Improve Service Responsiveness

An upset customer calls. My system is down! This feature doesn’t work! While many issues are open and closed cases (or are the result of user error), there may be bugs that need to be addressed by the development team. Having a centralized place for your customer information is just one CRM function. Your CRM …

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Unveiling Microsoft’s Latest EXP Platform: Microsoft Viva

The way we work has changed dramatically since the outbreak of COVID-19. With the majority of the workforce working from home or in a hybrid environment, many businesses are relying on their CRM system to help them navigate through the challenges of this global pandemic. The valuable data insights contained in CRM technology like Microsoft …

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Bring Your Golden Image to the Cloud with the Help of a Microsoft Gold Partner

Moving your CRM system to the cloud has numerous benefits: a centralized customer database, instant access to sales opportunities, automated task management processes--the list goes on and on. So while you’re enjoying a more secure, flexible, and accessible CRM system, why not bring those benefits to your endpoint management process?   Taking your endpoint management …

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Power BI Paired with Dynamics 365 CRM — Unleashing Next-Level Insights

Your CRM isn’t just a central hub to manage your customer and prospect relationships. It is loaded with rich data that if analyzed can help you maximize your sales potential and efficiency. There are also additional data sources outside your CRM to extract and synthesize to provide you the full picture — the essential insights …

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What to Avoid When Creating an Intranet

While your CRM is busy pulling in information from your social media platforms, customer service calls, website, and email communication into a single location, your employees are just as busy bouncing between different tools to get work done. You want to make your employees’ jobs easier by creating a single place for them to access …

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