Articles By: JourneyTEAM

Microsoft Releases New Updates to Power Platform

Discover the latest features and capabilities of Power BI and Power Apps released in Fall 2021.  Historically, gathering, analyzing, and reporting on corporate data was achievable only by IT professionals or those with strong technical skills. Business executives or other employees who wanted to access data had to submit a formal and specific request to …

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Registration for JourneyTEAM’s 2021 Business Technology Summit Now Open

Discover how you can streamline business processes, improve system integration, and increase revenue at JourneyTEAM’s 2021 Business Technology Summit.     Join us for our ninth annual Business Technology Summit (BTS), a two-day virtual event to be held on November 9th and 10th. This free event includes over a dozen keynote speakers and breakout sessions that delve deep …

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How to Sync Exchange Appointments and Tasks with the Dynamics 365 App for Outlook

One of the many reasons businesses are attracted to Dynamics 365 as a CRM system is because of its easy integration. The solution easily connects to other Microsoft solutions such as Outlook, Office 365, Power BI, and so much more. As a result, users have a centralized hub where they can view and manage all …

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New CRM, Microsoft Dynamics 365, and Azure Updates Discussed at Tech Insider Update

Recently, JourneyTEAM held their Q3 Tech Insider Update where they previewed new changes, updates, and releases made to Microsoft products, including Dynamics 365. In addition to resolving bugs and limitations in existing tools, the recent changes help business teams streamline data analysis, simplify business processes, and increase accessibility and visibility into valuable customer data.    …

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Tech Insider Update Delivers the Latest in Microsoft Dynamics 365 CRM Enhancements

The Q2 2021 Tech Insider Update hosted by JourneyTEAM previewed the latest and up-and-coming enhancements to Microsoft products including Microsoft Dynamics 365 CRM platform.   Delivered in a rapid-fire format, JourneyTEAM experts served up business strategies and insider tips that help you apply the updates to your workflows so you can better serve your customers, work …

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JourneyTEAM Uses Dynamics 365 Marketing to Plan Annual Event

Companies today live in an interesting time. So many product offerings and services are so similar that customers now have plenty of choices. While in the past, customers would have selected the best or cheapest product, they’re no longer doing so. Instead, customers are all about who provides the best experience.     Thanks to technologies …

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Merging Microsoft’s Customer Engagement with the Business Central Experience

JourneyTEAM, a Microsoft Gold Partner, is always looking for opportunities to architect experiences with first-party app integration within the Microsoft Business Application ecosystem. Specifically, we’re searching for ways to streamline the user experience while incorporating Microsoft’s Power Platform as the overlaying technology.    One such scenario occurs in Lead to Cash processes. A sales team …

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Protect Your Most Important Assets with Microsoft Data Loss Prevention Software

CRM systems contain an enormous amount of data that’s invaluable to business processes and operations. Loss of that data can wreak havoc in multiple ways. However, the worst hackers—the ones that cause the most damage to your business—are rarely external ones. Employees, whether accidentally or maliciously, can send sensitive information out to unauthorized users, increasing …

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Tech Insider Update Highlights Latest Enhancements to Microsoft Dynamics 365 to Support CRM Activity

Recently, JourneyTEAM hosted the Tech Insider Update for Q1 to preview the latest enhancements and changes to the Microsoft Suite. Many of the updates are to Microsoft Dynamics 365 applications, proving that Microsoft continues to deliver CRM features that help your organization better serve your customers, work more productively, and close more deals.   Delivered in …

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How to Integrate Dynamics 365 Customer Service with WhatsApp for Improved Customer Service

Integrating WhatsApp with Dynamics 365 provides users with a familiar platform and businesses with powerful customer insights.  Thanks to its free services and ease of use, WhatsApp has become a major messaging platform throughout the world. With more than 2 billion users scattered across the globe, the platform sends more than 60 billion messages every …

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