Articles By: JourneyTEAM

JourneyTEAM 's Logo Better CRM with Your Microsoft SharePoint Intranet

Having a better intranet is no longer an option, it's a necessity. Clear communication, secure content storage, and advanced knowledge management are only a few of the critical elements to […]

JourneyTEAM 's Logo How to Integrate Dynamics 365 Customer Service with WhatsApp for Improved Customer Service

Integrating WhatsApp with Dynamics 365 provides users with a familiar platform and businesses with powerful customer insights.  Thanks to its free services and ease of use, WhatsApp has become a […]

JourneyTEAM 's Logo Microsoft Launches Lists, A New Smart Tracking Application -- Formerly SharePoint Lists

  Your CRM system gives you a better way to manage your external business interactions and relationships. Everything you need to know about your customer interactions is readily available at […]

JourneyTEAM 's Logo It’s the Quiet Ones You Should Be Like in Meetings

You’d be surprised at how much more you can accomplish when you’re not talking.   We’ve all attended meetings--it’s a necessary part of the job. Yet, have you ever been […]

JourneyTEAM 's Logo Improve Email Marketing With HTML Email Templates in Power Automate

Not all businesses have licensing for the Dynamics 365 Marketing application, but still have a need to send emails with dynamic content, images and other functionality that’s typical with HTML […]

JourneyTEAM 's Logo Using Microsoft’s Custom PCF Controls to Enhance User Experience

JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control (PowerApps component […]

JourneyTEAM 's Logo 3 Key Differences Between Power Portals and Power Pages

Power Pages and Power Portals are both Microsoft tools used for creating and managing external business websites. Power Pages is an evolution of Power Portals (often referred to as Portals), […]

JourneyTEAM 's Logo Power BI: Create the Perfect Key Column in 4 Simple Steps

Working with Microsoft Power BI Key Columns   Matching your keys is an essential piece of data modeling and data analysis. Anyone working in Microsoft Power Business Intelligence runs into […]

JourneyTEAM 's Logo How to Sync Exchange Appointments and Tasks with the Dynamics 365 App for Outlook

One of the many reasons businesses are attracted to Dynamics 365 as a CRM system is because of its easy integration. The solution easily connects to other Microsoft solutions such […]

JourneyTEAM 's Logo How Microsoft Azure DevOps and Dynamics 365 CRM Work Together to Improve Service Responsiveness

An upset customer calls. My system is down! This feature doesn’t work! While many issues are open and closed cases (or are the result of user error), there may be […]


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