Articles By: Greg Miles, iCepts Technology Group, Inc.

Empower your Sales Force with Microsoft CRM

Empower your sales teams with technology to outpace the competition with Microsoft CRM. At iCepts Technology Group, Inc. we understand that investing in new technology is a big decision. More companies are relying on sales force automation (SFA) tools and Artificial Intelligence (AI) to get ahead. But it’s no small commitment to deploy a new …

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How to use Advanced Mapping with Mobile CRM

Power-CRM is a next-generation, cloud-based CRM software solution built on the Microsoft Dynamics 365 and Power Apps platforms. Power-CRM offers full functionality for marketing, sales, and customer service at one of the most affordable CRM price points in the market. Importantly, in our “on the go” and mobile society, integration with Microsoft Outlook and Power-CRM …

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How CRM Systems can help businesses stay profitable

In today’s business environment, companies cannot afford to lose any potential opportunities by not having a system in place in order to track leads in addition to effectively managing proper leads follow-up.  More businesses are utilizing Customer Relationship Management (CRM), Technology Systems to ensure the capturing of every sale and customer activity. Modern CRM systems …

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How Much Does CRM Cost?

CRM systems today are more important than ever to help capture every opportunity and put the odds in your favor for both managing your existing customers effectively and nurturing prospects to close.  Over time, Customer Relationship Management or (CRM) software has increasingly evolved to include more business tools necessary to help companies with staying on …

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How Microsoft 365 Sales Professional Boost Productivity

Boost Productivity with Microsoft 365 Sales Professional by using modern tools to maximize seller productivity and close more deals faster. Microsoft Office 365 integrates seamlessly with and Microsoft 365 Sales Professional (Microsoft CRM ) to streamline workflows and accelerate sales. Using these business tools you are already familiar with, this powerful cross-application connection ensures real-time …

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Understanding CRM Features-Better Customer Engagement

Selecting the best CRM tool for your business can be a challenging process. More companies today are utilizing modern technology business solutions to help reach business objectives.  CRM or Customer Relationship Management is essentially a business software system, or "Cloud Software" that helps individuals and teams maximize their productivity by improving customer communications and well …

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Why Companies Need CRM

CRM Solutions today are more important than ever to help capture every opportunity and put the odds in your favor for both managing your existing customers effectively and nurturing prospects to close.  Over time, Customer Relationship Management or (CRM) software has increasingly evolved to include more business tools necessary to help companies with staying on …

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Why Some CRM Initiatives Fail

CRM Systems today are becoming more in demand and viewed as a necessary business solution to effectively manage each lead that could result in revenue.   Customer Relationship Management (CRM) systems are therefore an effective business tool to ensure the proper tracking, follow up and management of both prospects and existing customers. Today businesses count on …

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Free CRM Assessment for Business Central

Microsoft Dynamics 365 Business Central has a vast array of ERP functionalities across many different areas including advanced accounting, supply chain and inventory control, warehousing, project management, manufacturing plus service management.  One of these areas also in Business Central is CRM (Customer Relationship Management) functionality.  Already included in this Microsoft ERP functionality set; a "light" …

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