Articles By: Peak Engagement

Microsoft Convergence 2015 Highlights

Microsoft Convergence 2015 was held March 15-19 at the Georgia World Congress Center in downtown Atlanta. Once again a packed agenda full of great content and fun was easily found and the opportunity for sleep was another story for some. The event included over 12,000 people from 76 countries and kicked off on Sunday morning …

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Mobile Self-Service: What is Your Strategy?

As we enter into 2015, there are several topics that should be first and foremost for your business to be concerned about – near the top of that list should be providing mobile friendly support. Let’s face it – we live in a world where mobility is a must. Smartphones are omnipresent and are overtaking …

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Portal Adoption Ideas

Anyone who has been a part of a software project knows that one of the most important factors in a successful project relates to change management. After all, everyone loves change until it happens to them. While most people say they embrace change, their attitude may be what really changes when the rubber meets the …

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Portal Readiness for CRM 2015

Microsoft Dynamics CRM Online customers are now getting notifications regarding scheduling options for their Microsoft Dynamics CRM 2015 upgrades. Within this environment, there may be some CRM Online and on premise customers who have may have either abandoned their portal when the free Portal Accelerator was dropped after the 2011 version or some customers still …

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Driving Better Customer Engagement with Dynamics CRM

Every business agrees about wanting to drive greater customer satisfaction; it’s pretty much an indisputable goal. Personally, I prefer the idea of driving higher customer engagement. While an engaged customer may not always be a satisfied customer, they are engaged enough to let you know if you haven’t met their expectations. A disengaged customer will probably …

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