Articles By: CongruentX

CongruentX's Logo Unlocking Conversation Intelligence to Build Better and more Profitable Business Relationships

Author: congruentX Successful business relationships are built on trust and understanding. Learning how to effectively communicate with clients and partners is key to developing strong, long-lasting relationships. This is where conversation …

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CongruentX's Logo Platform vs Best of Breed – Is Chasing Unicorns Creating Sales App Spaghetti

How to use Dynamics 365 and the power platform to do more with less Author: Chuck Ingram At Home – Three years ago I thought my cable bill was really getting …

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CongruentX's Logo You Don’t Have to “Do CRM” Anymore: Introducing DialoguePrime for Viva Sales

The idea of “doing” CRM implies that something is broken, difficult, or just not enjoyable to do somewhere in your journey to win and keep customers. And who wants to …

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CongruentX's Logo AI-based CRM - How does it help the Sales team?

The sales team is a collection of individuals who actively participate in sales activities to generate new or more sales. They go through the simple to sophisticated decision-making processes every …

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CongruentX's Logo What Is Power Automate & How Do I Use It?

Power Automate (formerly known as flow) is a low-code automation tool that lives in Microsoft’s Power Platform. You can essentially break a “flow” down into 3 parts: Triggers, Actions, & Connections. …

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CongruentX's Logo Get CRM Right, by Getting Expectations Right

By JC Quintanta I have been thinking a lot about “CRM” as I prepare to release the seventh (and surely not last) revision of my book Speaking Frankly About Customer Relationship …

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CongruentX's Logo Conversation Intelligence: A Goldmine for Customer Relationship Success

Author JC Quintana Writing a couple of business relationship development books has been a ton of fun. Sadly, I could easily write another book dedicated to the many business relationships I …

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CongruentX's Logo This One Thing Changed the Way I Use Solutions

Solutions are a foundation of developing on the Power Platform. Put simply, solutions are how you move customizations/changes in your environment from point A to point B. Before I dive in …

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CongruentX's Logo PowerApps: Why is this a very important element for CRMs?

PowerApps has become the most intelligent approach to increase business efficiency, engage customers, manage projects, or accomplish anything in business. Businesses realize that it is no longer difficult to create software …

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CongruentX's Logo CRM IS BROKEN! Let’s fix it together.

Author JC Quintana I know where your mind went when you read the acronym “CRM”! Your noggin retrieved the name of the software, tool, or technology you use to manage sales …

CRM IS BROKEN! Let’s fix it together. Read More »

 

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