How Azure OpenAI Services enhances your Dynamics 365 Sales experience!

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Azure OpenAI Services
Azure OpenAI Services

Azure OpenAI Services unlocks a new frontier in AI, merging the strengths of Microsoft and OpenAI. Let's delve into this innovative service, exploring its benefits and the exciting possibilities it holds.

A Match Made in Innovation: Azure and OpenAI

The story begins in 2019 with a ground-breaking partnership, when Microsoft made a significant investment of $1 billion in OpenAI, signaling a commitment to advancing AI research and technology. Subsequently, in 2021, the partnership reached new heights as Microsoft leveraged Azure's supercomputing capabilities to scale AI models, culminating in the launch of Azure Open AI services in November of that year.

At its core, Azure Open AI offers a spectrum of pre-trained generative AI models that empower users to tackle a myriad of tasks, from text summarization to code generation and image creation. Engineered to meet the rigorous demands of modern enterprises, this platform boasts robust security measures, regulatory compliance, and unparalleled scalability.

Azure Open AI Services in Focus

The Azure Open AI Service opens a gateway to a world of AI-driven possibilities, granting users access to an array of powerful language models, including the GPT-4 series, GPT-4 Turbo with Vision, GPT-3.5-Turbo, and Embeddings models. Notably, the latest iterations, GPT-4 and GPT-3.5-Turbo have now achieved general availability, heralding a new era of AI-driven innovation.

These models are versatile and capable of adaptation to diverse tasks such as content generation, summarization, image analysis, semantic search, and natural language-to-code translation. Whether accessed through REST APIs, Python SDKs, or the intuitive web-based interface of Azure OpenAI Studio, the service promises seamless integration and ease of use.

Want to know more about Azure Open AI, refer to this article.

Azure OpenAI Services
Azure OpenAI Services

Furthermore, Azure Open AI Service stands as a testament to the collaborative spirit between Microsoft and OpenAI, with both entities co-developing APIs to ensure compatibility and a frictionless transition between platforms. By harnessing the combined strengths of Azure's security capabilities and OpenAI's cutting-edge models, users can leverage advanced language AI with confidence, fortified by the enterprise-grade promise of Azure.

Azure OpenAI Service provides customers with cutting-edge language AI through OpenAI's GPT-4, GPT-3, Codex, DALL-E, Whisper, and text-to-speech models, all underpinned by the security and enterprise assurance of Azure. Collaborating closely with OpenAI, Azure OpenAI ensures seamless API co-development, guaranteeing compatibility and a seamless transition between platforms.

With Azure OpenAI, customers benefit from Microsoft Azure's robust security capabilities while leveraging identical models to those of OpenAI. Azure OpenAI delivers private networking, regional availability, and responsible AI content filtering, ensuring a comprehensive and secure experience for users.

Azure OpenAI Services
Azure OpenAI Services

Exploring Azure Open AI Use Cases

The applications of Azure Open AI span across diverse domains, each harnessing the transformative potential of AI to drive innovation and efficiency.

Azure OpenAI Services
Azure OpenAI Services
  1. Chatbots and Virtual Assistants: Powered by generative AI, chatbots and virtual assistants deliver prompt and accurate responses to customer inquiries, augmenting customer service capabilities and enhancing operational efficiency.
  2. Language Translation and Natural Language Processing: Leveraging generative AI, businesses can overcome language barriers, facilitating seamless communication across global markets and unlocking new growth opportunities.
  3. Fraud Detection and Cybersecurity: By employing generative models to analyze data patterns, businesses can bolster their defenses against fraud and cyber threats, safeguarding critical assets and maintaining trust with customers.
  4. Predictive Analytics and Forecasting: Generative AI excels in predictive analytics, enabling businesses to make data-driven decisions and optimize operations across various domains, from supply chain management to demand forecasting.

Beyond these use cases, Azure Open AI holds immense potential for innovation across industries, empowering organizations to push the boundaries of what's possible in the realm of AI-driven solutions.

To know more, check out this article by Microsoft.

Elevate your Sales with the power of Azure OpenAI or want a Custom AI development reach out to Inogic AI experts at

If you want to infuse the capabilities of Azure OpenAI with your Dynamics 365 Sales. With Inogic's extensive expertise in Microsoft Dynamics 365 CRM and Power Platform, Inogic has crafted two AI Sales companion models powered by Azure OpenAI.


Inogic - Sales Companion Solutions Developed with Azure OpenAI

  • Buyers Behavior Analysis: aids in comprehending customers' emotions and sentiments through visual cues right in your CRM.
  • Keyword Tracker: enhances customer relationships and sales by smartly highlighting priority keywords along with related terms from communication.

Buyers Behavior Analysis

Leveraging Power Automate in the background, this tool picks up on Client conversations using Azure OpenAI Services to discern the underlying sentiments. The results are seamlessly integrated.

Into the CRM and individual client accounts. Every communication, be it an email or chat message, undergoes sentiment analysis, categorizing them as Negative, Positive, or Neutral. These sentiments are depicted in a timeline format, facilitating a deeper understanding of customer behavior over time.

For further insights, refer to this blog.

Keyword Tracker

Powered by Power Automate, various forms of client communications undergo analysis and integration with Azure OpenAI Services. Upon receiving a keyword, the system analyzes communication sources containing the specified keyword and related terms. For instance, if 'pricing' is the keyword, emails and chats containing the term 'pricing' and synonymous words like cost, expense, and rate are highlighted.

To delve deeper, visit this blog.

Furthermore, Inogic assists businesses by harnessing Microsoft Copilot across multiple modules to develop cutting-edge AI applications.


Inogic: Your Partner AI-enabled solutions and developments.

Inogic's professional service extends beyond Azure OpenAI. We provide of a wide range of Microsoft Dynamics 365/Power Platform Development solutions spreading across:

and a wide array of other services.

Additionally, the division offers services for crafting AI-enabled conversational chatbots utilizing Copilot Studio.

The Professional Services Division of Inogic excels in designing and developing AI applications utilizing Copilot within various Dynamics 365 modules such as

For further information, feel free to explore our website or reach out to our experts at

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