The 2023 Wave 2 Releases for
To help you make the most of the new capabilities, we’ve taken on the arduous task of combing through
Dynamics 365 Sales 2023 Wave 2 Releases
Building solid, long-lasting customer relationships involves more than just providing a good product or service. Nowadays, customers expect organizations to tailor their to individual needs, and that includes your method of communication. To help foster those stronger relationships, Dynamics 365 Sales now has SMS messaging built directly into the platform, so your sales team can start convos with existing customers or potential leads without relying on a third-party app. We’ll show you how to set that up, along with how to quickly access summaries and prep for meetings with the new Dynamics Copilot.
Dynamics 365 Customer Service 2023 Wave 2 Releases
The faster you respond to customer queries and requests, the happier they are. Thanks to the addition of Dynamics Copilot, both new and experienced customer service reps can now rapidly resolve customer cases without having to manually search for related help articles. In our webinar, we’ll walk you through how to take advantage of this feature for a more efficient customer service experience (and an improved customer service lifecycle).
Dynamics 365 Customer Insights-Journeys 2023 Wave 2 Releases
Long gone are the days of impersonal customer relations. Modern customers are savvy, and demand personalized, interactive experiences from their favourite brands. The newly released feature highlighted in our latest webinar is designed to help you quickly and easily build customer journeys, freeing up your time to focus on delivering a better, more tailored experience to your clients. You’ll also learn a faster way to build branded email themes, so every team in your organization stays on brand with minimal formatting errors.
Dynamics Power Platform 2023 Wave 2 Releases
Microsoft’s AI-powered assistant Copilot has been instrumental in improving workflows and productivity, especially for less experienced users. Previously, creating basic Power Automate flows required more in-depth knowledge of trigger types, connectable apps, and the steps necessary following a triggered event. With the help of Dynamics Copilot, users can now effortlessly create automated new flows simply by describing triggers and subsequent steps within seconds.
Our webinar series provides a more detailed breakdown of each new capability we’ve mentioned here, a step-by-step process on how to set them up, and a live demo of each one in action. In just a few minutes, you’ll have everything you need to know to start taking advantage of these newly released features.
There are hundreds of new updates being released and we’ve only scratched the surface. If you’re looking to implement newly released Dynamics 365 capabilities in your organization or would like to learn more about which products and services would be beneficial to your team, we at Catapult are more than happy to help.