How Can Dynamics 365 Reduce Business Costs?

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Microsoft Dynamics 365 is a suite of Microsoft applications that can come together as a comprehensive solution for connecting your entire business. It consists of various products that help improve your data visibility, processes, and team collaboration. Improving different areas of your business using Dynamics 365 can greatly reduce excess overhead costs. The biggest way Dynamics 365 can reduce costs is found in its ability to automate and simplify a wide range of repeatable processes, saving you from having to pay for extra resources to perform those tasks manually. Dynamics 365 is built to improve life for your end-users while saving your business money. Explore below how the various ERP and CRM solutions that makeup Dynamics 365 can reduce business costs.

Microsoft Dynamics 365 CRM

  • Sales- Win more deals by tracking leads, opportunities, tasks, and all sales activities in one organized location. Can move prospective clients through the sales pipeline easily and automatically once contracts are signed and sent.
  • Marketing-Create customized customer journeys to audiences at ideal times. Send thousands of templated emails at once, so your employees don't have to.
  • Customer Service-Track all customer interactions (email, phone call, text) automatically in one place. This will minimize the need to manually record customer interactions, and save valuable time and resources. Provide customers with excellent service by quickly accessing shipping updates or customer history with the click of a button.
  • Field Service- Automatically schedule field technicians to do their installs, repairs, and check-ins. Technicians and their managers can then optimize their valuable time by viewing their scheduled jobs ahead of time, and updating their information efficiently on the mobile field service app.
  • Project Operations- Connect sales, resourcing, project management, and finance teams in a single application to minimize operational errors, accelerate project delivery, and maximize profitability. With these processes and systems communicating with each other, users can confidently have access to consistent information.
  • Power Platform- Enable non-technical teams to build applications, capture data, and implement no-code process automation. This can often be cheaper than other coding and development options, and most resources can learn the technical skills to automate these various processes.

Microsoft Dynamics 365 ERP

  • Business Central- Finance and accounting software that consolidates information in one location. It can seamlessly connect with third-party billing and invoicing software to limit manual errors and process payments correctly.
  • Finance and Supply Chain- Have optimum management and visibility into your supply chain and warehouse procedures. With this tool, you can track faulty products early on in their life cycle and limit them from being shipped to customers. Thus fewer returns, and higher customer satisfaction.


Dynamics 365 is both an on-prem and cloud solution. For optimum and seamless functionality, it is recommended to have Dynamics 365 technologies in the cloud. This will also greatly reduce costs in the way of IT overhead, as there is no physical hardware that needs upkeep, and is more reliable long-term. Dynamics 365 is an efficient Microsoft solution for helping your business improve its various processes and efficiencies. JourneyTEAM is a trusted Microsoft partner, with vast experience customizing Dynamics 365 solutions to meet your business's unique needs. Contact us today to speak with a Dynamics 365 specialist and identify the solution for you.

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