As your technology partner, we understand a top priority for any organization is to improve the customer experience. There are many Microsoft tools and technologies available that when implemented correctly, can benefit your customer base in a major way. Ensuring customer information is secure, easily managing and reporting on data, and automating business processes are just a few of the ways Microsoft technologies can better your business, and thereby improve overall customer satisfaction.
Here are several customer stories that showcase specific Microsoft tools, and the benefits JourneyTEAM clients have seen from implementing them:
Improved Accessibility, and In-Person Assistance
A national healthcare organization modernized its technology stack to increase accessibility and improve customer service. They chose Dynamics 365 Field Service for its robust security features and accessibility options. This organization was able to
Simplified Voting Experience
One financial services client improved and simplified their voting process in their annual meeting, to ensure all of their customer's voices were heard. This was done by using Azure services with Microsoft Teams to allow the voting capabilities to hold up to 10,000 votes. They were able to record and track votes, as well as save precious time and resources from having to collect and count the votes manually.
Quicker Loans and Hassle-free Customer Interactions
Improved Collaboration on Documentation
Timely Shipping and Order Updates
Another healthcare company connected its ERP and CRM systems, Dynamics 365 Business Central and Dynamics 365 Sales, to best track all of its
Organized Client Files and an Automated Sales Process
A manufacturing organization was now able to
Partner With JourneyTEAM
Dynamics 365 and Microsoft 365 can bring powerful benefits to your organization, regardless of business size or industry. JourneyTEAM knows how to customize the tools in the Microsoft stack to meet your business needs and desired outcomes.