Technology is a vital part of any industry's evolution, and healthcare is no different. With the use of the right technologies like healthcare portals, it is inviting automation and enhancing customer experience.
Health-care industry is becoming more customer-centric. Portals like Dynamics 365 are helping organizations provide care and support to their entire patient base with security logins, data privacy, connecting doctors and patients, self-service, etc.
In this article, we are going to explore Dynamics 365 portal, its benefits, and the features you need to avail those benefits. In short, this is a one-stop article to know everything about how you can enhance your customer experience. Let's begin.
What are Dynamics 365 Healthcare Portals?
You can have all the information about the patients in portal with all the reports, past disease history, etc. This way, when doctors connect to patients, they can already be aware of past situations and current reports. It will save time and help in giving accurate medications and health advice. With customization, you can also provide appointment scheduling and easy logins to your customers.
Benefits of Healthcare Portals
Streamlines Appointment Process
You might have to hire a staff to sit on the front desk to take the appointments. But there might be times when the doctor will be packed, so patients have to come back the next day. You can avoid this by letting patients sign up and book their appointments from the portal itself.
They can see the availability of the doctor and make appointments accordingly. This way, the doctor, and patient both will have a clear view of what their schedule looks like. This reduces manual entries and errors that usually come along with it.
Increases Staff Productivity
With a self-service section, you can help patients get all the basic information like insurance claim steps themselves through FAQ sections, community answers, knowledge base, etc. It will be more convenient for our patients to access the necessary information from portal rather than waiting for doctors or the admin staff.
And now that your staff will not be busy answering common queries and booking appointments, you can give them some other priority tasks to handle.
With telemedicine, you can reduce the unnecessary visits of patients and save their time. You can simply have a video call, chat, or call via portals. There you can ask patients about their health, how doses are working for them, are there any signs of allergy, etc. After the chat, doctors can prescribe them medicines via portals and save their time and travel expenses.
Reduces Medical Errors
When you rely on a human staff to record the health information of patients, let me tell you, that is difficult. Manual processes are error-prone.
Errors in any information can directly affect the health of the patient. But with Dynamics 365 portal, you can have an effective automated process. The integration with CRM will provide doctors with patients history. Based on the data, they can automatically check for all the drug allergies and diagnose them as per the patient before prescribing them to the patient. Patients won’t have to carry their medication files all the time.
This way, with accurate data in hand, you can reduce medical errors and prescribe the right medications.
If you want your healthcare organization to be patient-centric, then Dynamics 365 portals are the best option. This portal offers around-the-clock support. This enables doctors and patients to exchange health information like ab results, prescriptions, notes, etc. conveniently through a portal. It reduces the patient's effort to come to the hospital for all these things.
Features You Need to Avail Dynamics 365 Portal for Healthcare Benefits:
The main benefit of a healthcare portal is that it eases the registration process for your patients. So, you need a portal that eases the sign-in process for your employees, so that patient onboarding is smooth.
You need to have a portal with an easy interface for sign-in. If the sign-in process is complex, then there are chances that patients would not try to resolve that and would leave the page. You need to make a sign-in page that consists of all the details which are necessary for the doctors to refer to, like allergies, previous health conditions, ongoing medications, age, gender, and other basic information.
An integrated calendar feature is important for your patient portal. It allows your patients to view the slots and dates they are looking for and then book their appointment according to their convenience. This feature automatically eliminates the unnecessary appointment hassle.
With patients, the portal can also manage employees, suppliers, partners, etc. For this, you need the necessary management features and interfaces that can give you a clear view of all the work and people at one place. So, you can manage staff, order medical supplies, treat patients, etc., from a single interface.
A feature for tele medication is necessary to have in your portal. With this feature, patients can access their reports and prescriptions seamlessly. They don't need to walk to your hospital to get their reports. This way, you can reduce the unnecessary human traffic in your hospital.
Patient Help Center
Dynamics 365 healthcare portals can provide self-service to the patients with a patient help center. This would include all the forms, FAQs, knowledge base articles, etc., to help patients with the basics. You can even tailor the content to the problems so that patients don't have to wander on your site for long until they are lost. This feature will help you engage more patients, and show them that you really value their time.
Healthcare Record Management
Patients can have a detailed view of their health data on their dashboard via the portal. They can see their reports, prescriptions, and health plan, tailored to them. This way, they don't have to visit the hospital just to collect the reports.
Notifications and Reminders
This feature allows patients to receive reminders and notifications for various things like checkups, doctor appointments, tests, medication timings, etc. This will ensure that the patient does not miss on any important dose or checkup.
Online payment is a 'must' feature in your healthcare portal. You don't want patients to visit hospitals just to pay their bills when they can do it online. With Dynamics 365 portal, you can provide a secure gateway for online payments to your patients. This will save their time and offer convenience.
Features for Admin Operations
Admin features are created to make the management cycle smooth for the healthcare management. You can keep track of the medical supplies that are used and need to be restocked. You can even manage the schedule for the office staff, including doctors, nurses, etc.
How to Select the Right Patient Portal
To avail all the benefits, you need to have a portal that includes the necessary features and functionalities. Here, I have a brief process of how you can select the right healthcare portal:
- Conduct a deep research
- Set your budget
- Compare products by availing of free trials
- Refer testimonials of the shortlisted companies
- Make a list of features you want
- Choose a company that aces in developing portals
Healthcare portals are seeing a massive rise in the healthcare organizations adopting them. It prepares your future and helps engage the patients well by enhancing their experience. Ensure you are consulting Dynamics 365 experts to build your Dynamics healthcare portal.