Top 5 Most Popular Posts by Crowe CRM in 2021

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The Crowe CRM team is dedicated to helping businesses stay well-informed on their CRM journey.

Throughout 2021 we addressed common questions and shared best practice advice from our CRM experts.

Which topics from 2021 did readers appreciate the most? Here is a review of our top posts.

  1. Simple Project Management for Microsoft Dynamics 365

    Want to simplify project management without getting bogged down by more technology? This post discusses how Crowe Project Management for Microsoft Dynamics 365 lets you do just that. Learn how its highly intuitive features can easily help you work more efficiently.

  2. Key Features of Microsoft Dynamics 365 Customer Service

    High customer satisfaction is key to growing a business. Are you making the best use of Microsoft Dynamics 365 Customer Service? This post discusses the two main sections of customer service: service management and service scheduling. Learn the many ways you should be using them to skyrocket your customer satisfaction.

  3. Best Practices for Customer Service to Prioritize Support Requests in CRM

    Are you struggling to keep up with your customer support requests? You’re not alone. This post outlines the importance of being organized, how to prioritize your support interactions, and the steps needed to keep everyone on the same page to meet your customer satisfaction goals.

  4. 3 Real Examples of Microsoft Dynamics 365 Field Service Success

    Microsoft Dynamics 365 Field Service is a game-changer for service organizations. This industry-specific management software helps you detect and resolve issues before they become problems. Hear the first-hand experience of three different service companies that are reaping the benefits of this software.

  5. How to Simplify Commission Calculation for Insurance Benefits Brokers in Microsoft Dynamics 365
    Benefits Brokers can streamline commission calculations with Crowe BenefitsBridge for Microsoft Dynamics 365. In this post, we break down (with pictures) how Crowe BenefitsBridge can help you simplify tasks, automate processes, and save countless hours each month on commissions calculations.

Get Ready for 2022

As we kick off 2022, we are more determined than ever to continue helping businesses reach their full potential.

Let us know what topics you would like us to write about this year.

If you’d like to discuss how you can use Microsoft Dynamics 365 to reach your business goals, contact our team of experts at 877-600-2253 or email us at

By Ryan Plourde, Crowe LLP,

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