The 2021 Release Wave 2 is coming up soon, bringing tons of new features and improvements to Microsoft’s cloud solution. The rollout will start in October through March 2022, enhancing the functionality and experience of Dynamics 365 applications, including Marketing, Sales, Customer Service, as well as the other modules of the Dynamics 365 family. Here is an overview of the features we’re looking forward to the most!
Marketing
Updates to will help create an even more personalized customer journey to facilitate engagement and improve loyalty. Customer Insights improvements and integrations will let you connect more effectively with customers with SMS messages and webinar registrations, and improve your decision-making with data. A new segmentation builder will allow for more precise targeting, while Power Automate flows will provide advanced customization.
Sales
The Dynamics 365 2021 Release Wave 2 for will strengthen existing features such as Microsoft Teams calling, the integration to LinkedIn, and improved productivity tools and forecasting updates. Deal manager will become generally available, allowing users to manage their pipeline more effectively with manager workspace, Kanban control, and improvements to filters. Enhancements brought to the mobile experience will also improve the experience for users on the road.
Customer Service
will benefit from enhancements to user experience and productivity, as well as multi-channel support through chat, social media, and voice. Improved case routing and management will facilitate case handling, ensuring better customer satisfaction and loyalty. New AI-based suggestions will also help with the writing of knowledge articles. Lastly, embedded analytics will also increase agent productivity and the level of service they’re able to offer customers.
And of course, other modules like Finance and Operations, Human Resources, and Commerce will also benefit from the Dynamics 365 2021 Release Wave 2. We’re looking forward to seeing these features in action and seeing how they can enhance our clients’ systems and help them reach their business goals. For more information, visit the on the Microsoft website.
By JOVACO Solutions,
About JOVACO Solutions
JOVACO Solutions is a leading ERP and CRM solution provider operating for over 35 years. As a specialist of Microsoft Dynamics business management solutions, we offer a wide range of products and services to meet all the needs of professional services firms and project-based organizations. We also offer specialized project management tools and timesheet add-ons fully integrated to Microsoft Dynamics solutions. Visit or for more information.
