This blog entry is part one of a multipart series on performance management and Dynamics 365 Goals. This part will give a brief overview about what goals are as well as how goals help organizations stay on target. The next parts in this series will cover settings up and analyzing goals.
What are Dynamics 365 Goals?
Dynamics 365 goals is a tool that provides businesses with data that keeps everyone aligned with the overall business objective. Goals let organizations set sales, service, marketing, and other business goals and then measure the results against those targets. Goals can be based on any Dynamics 365 table (including custom tables). Goals can be set either for an individual or for a group – and for a particular time frame (such as month, quarter, year, etc).
Why Organizations Should Use Goals
Goals can be a very important piece of the puzzle for any organization, as goals can be used for compensation, bonuses, or even advancement within the company. Dynamics 365 goals allow organizations to set sales, service, marketing, and other business goals for their company and then measure the results against targets. Using goals, businesses can measure the success of the customer journey on an ongoing basis. Goal setting enables businesses to make needed improvements in order to reach their targets more quickly and effectively. Businesses are able to see the success of the their goals on an ongoing basis using the goal metric and a target.
Linda, a sales manager at a midwestern manufacturer, came to us recently looking for a better way to track her sales team. Her team was using leads and opportunities in Dynamics 365. She was having a hard time determining which members of her sales team were hitting their sales targets and which members needed some help. She tracked her team’s performance targets in an Excel spreadsheet. She updated this spreadsheet every month. We recommended implementing Dynamics 365 goals. Goals would make it easy for Linda to continually monitor her team’s progress using a dashboard we created for her. No more surprises at the end of each month!
Components of Goals
There are three components to any goal:
- Goal metric – defines what will be measured.
- Rollup Query – defines what records will be included in the goal.
- Goal – which is used to define the target.
The first step in starting out using Dynamics 365 goals is to define the goal metric. There are two types of goal metrics in Dynamics 365:
- Amount Goal Metrics – allows users to sum up a value on records. Examples of this type of goal metric might be the value of opportunities, a monetary value, or
- Count Goal Metrics – enables users to count the number of records. Examples of this type of goal metrics would be number of phone calls made, number of leads created, or quantity of a specific product being sold.
When setting goal metrics in Dynamics 365 , there are a few metrics out of the box available. Users also have the option to create a new goal metric.
To read the rest of the article and to learn more about Goals in Dynamics 365,