We are experiencing a dizzying rate of technological change. It’s both overwhelming and exciting at the same time. Sometimes we don’t even realize how much innovation is already a part of our daily lives. From restaurant apps for online food ordering to self-checkout at the grocery store to robotic vacuum cleaners, automation helps us function more efficiently and freely.
Software automation is at the top of the list of areas that will bring tremendous opportunity for businesses. When technology is used to improve business processes, you uncover new ways of doing things and free up people for more valuable tasks than those that can be completed by the software.
According to estimates from , financial services companies in North America alone stand to gain $140 billion in productivity yields and cost savings by 2025 by adopting automation technologies.
Whether you are a bank, insurance company, or a manufacturer of consumer goods, businesses that embrace a software automation strategy can bring untold efficiencies and cost savings to the organization.
With software automation, businesses entrust tools and platforms to perform processes according to specified rules and policies. You’ve heard of the “if this, then that” model.
And the beauty is that automation platforms now empower “citizen developers”, or non-tech users, to automate outdated or manually intensive processes. Microsoft’s Power Platform is an example of a platform where people can turn great ideas into impactful solutions.
At Forge XRM, we are not only innovating on the with solutions we’re bringing to market, but we’re also opening customers’ eyes to what’s possible in their own organization.
Real-world examples of automation in the workplace:
- An insurance agency sends automated, but highly personalized reminders to policyholders 90, 60, and 30 days in advance of their policy renewal date.
- A bank created an automation script that runs at a specific time of the day to archive large files of supporting loan documentation submitted by potential borrowers.
- A manufacturer created a chatbot to handle the “night shift” and answer basic product questions. It also expanded their customer service with 24x7 support.
- A bank created an automated script that sends a notification to a relationship manager if an online banking customer hasn’t logged into online banking for a period of time.
Instead of getting people to work like robots, software automation handles tasks that most people don’t want to do or are too busy to do in the first place.
Automation not only allows organizations to achieve operational agility and capture huge cost efficiencies, it also helps them to deliver the digital experiences that customers increasingly demand.
ForgeXRM is helping many companies get started on this journey. We find that most companies need help from outside resources – if anything, just to make sure they are on the right path. The bulk of our support comes from solving an initial problem, and then, with some training and mentoring, support can be moved in-house over time.
What do they say, “give a business a fish, and you feed them for a day; teach a business to fish using the Power Platform, and you feed them for a lifetime”?
ForgeXRM + Microsoft
develops innovative solutions that drive productivity and empower businesses to achieve more with the and .
With our deep specialization, industry-leading CRM solutions for and , and Add-Ons for and our configurable , we accelerate innovation and empower businesses to maximize their CRM investments.
. We’d love to connect and learn more about your goals and explore how can support your organization’s needs.
By Ryan Plourde, ForgeXRM,
