Integrating Dynamics 365 with Five9
What are Five9 Skills?
Five9 Skills are used to route calls to the right people in your business. Calls can be routed to Skills by the DID or through voice prompts. For example, a user can be assigned a Skill based on their location, such as New Jersey, to ensure that particular user always receives calls that originate from New Jersey.
What are Dynamics Teams?
Teams provide the ability to share records for easy collaboration. They also work great for user security. Suppose you have a security structure where an Account's location determines who can view the record, and this particular account is located in New Jersey. You could create the Team "New Jersey" and assign security settings accordingly. Now, we have location-based security and call routing, but how do we marry the two systems?
Dynamics Teams and Five9 Skills Integration
Beringer Technology Group has configured and integration to ensure that your Teams and Skills are always in sync. Our integration allows you to schedule users to be assigned to Teams and Skills simultaneously. You can schedule when this assignment should take place, and if it should be reverted after a period of time. The goal of this integration is to reduce the overhead in managing security of two separate systems by placing all of it within Dynamics, with easy-to-use Team and Skill assignment scheduling functionality.
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