Last week one of my favorite clients gave me a call. He told me that it wasn’t until this week that he truly appreciated how Dynamics 365 keeps his business running. “My sales team of 40 went from working out of 5 offices to the entire team working from home. I can still keep an eye on my team, make sure that opportunities are moving forward and customer relationships are maintained” His business is a vital part of the construction industry, one of the few sectors of the economy that has not been highly affected by the COVID-19 outbreak. His customers still need his products and he needs to keep his business running to support them.
With the sudden shift to remote working, you might wonder how to make that happen effectively. How do you make sure everyone in your company has access to the information and insights they need to keep doing their job? You need software that can be accessed from any geographical location at any given time, that encourages collaboration and communication amongst team members. You also need a toolset that handles sales, customer service, and marketing.
How Microsoft Dynamics 365 enables remote work
Dynamics 365’s Unified interface means that your users can be trained once and use Dynamics 365 from any platform – mobile, desktop or tablet. Integration with other Microsoft tools, including Outlook, Word, Excel and Teams means your team can easily analyze data, keep in touch with clients all from an integrated environment.
As a cloud-based application, all of the data gathered in Dynamics 365 is accessible by everyone in your organization. Many companies deal with sensitive information and the high security inherent in Dynamics 365 allows users to remotely access data on phones, on desktop PCs or notebooks without fear. Another benefit is heightened security of your data. Microsoft is respected for its commitment to the security of customer data. Because of the cloud-based infrastructure of Dynamics 365, there is no need to worry about physical storage and server maintenance.
What about collaboration and communication?
So, with Dynamics 365, I can rest assured that my employees have access to the data they need to do their job, but what about collaboration and communication? Working remotely can make collaboration a challenge. Here at enCloud9, we have been working remotely since our founding in 2008. We use Microsoft Teams to keep in contact with coworkers and collaborate on projects.
Since we have been working from home since our founding in 2008, we consider ourselves experts in working from home. Recently we have written a
In addition, we present a monthly webinar discussing various topics and current events surrounding Dynamics 365. Our April webinar is scheduled for Friday, April 17. Join us as our topic is Sales Forecasting, one of the upcoming new features included in the April 2020 Release. Register below.