Did Microsoft Dynamics 365 Kill Microsoft Dynamics CRM?

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The new hot business management product from Microsoft is Microsoft Dynamics 365.  But many people are not quite clear what happened to the OTHER Microsoft Dynamics CRM and ERP products.

The new white paper, “But Really…What is Microsoft Dynamics 365?” helps clear up the confusion.

  • What is the relationship of the Dynamics 365 solutions to the previous Dynamics suite of solutions?

“Microsoft Dynamics 365 Customer Engagement” was Microsoft Dynamics CRM.

“Microsoft Dynamics 365 Business Central” was Microsoft Dynamics NAV.

“Microsoft Dynamics 365 for Finance and Operations” was Microsoft Dynamics AX.

  • Are Microsoft Dynamics NAV, AX, or CRM still available for purchase?

New customers can only buy the Dynamics 365 versions of the software. Existing customers can still add licenses and modules as long as they are on annual support.

Microsoft Partners are still actively working with and supporting CRM as well as NAV and AX.

  • What about Dynamics GP and Dynamics SL?

Microsoft Dynamics GP and Microsoft Dynamics SL are still independent products sold and supported by a dedicated group of Microsoft partners and used by tens of thousands of companies worldwide.

While the majority of new development will be done for Dynamics 365, Microsoft has repeatedly confirmed their commitment to ongoing development and support for Dynamics GP and Dynamics SL. The last update was in 2018, with more updates already slated through 2028.

Through Intelligent Edge, Dynamics GP and SL users can integrate with Dynamics 365 Business Central to take advantage of advanced cloud-based analytics and reporting.

Note: Existing Dynamics GP and SL customers can get a 40% discount on Microsoft Dynamics 365 subscription pricing through at least June 2020.

You can find out more about Microsoft Dynamics 365 and the CRM functionality in the “Customer Engagement Plan” in the white paper, “But Really…What is Microsoft Dynamics 365?

Download the full white paper now: www.crmsoftwareblog.com/whatisD365 

Find a Microsoft Dynamics CRM Partner and ask all of your Microsoft Dynamics CRM vs Microsoft Dynamics 365 questions.

by CRM Software Blog, www.crmsoftwareblog.com

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