- By prompting your contact center reps to take smarter actions
- By having the conversations independently, and taking those smarter actions automatically
- Increasing average order size by identifying the personalized upsells for a customer that have the highest probability of acceptance. The artificial intelligence program can prompt the human contact center rep with this information during a call.
- Handle many interactions independently, reducing contact center costs, and increasing revenue by making the upsell offers with the highest probability of acceptance.
- Proactively message customers who have opted into chatbot communication and remind them of special offers or points that are expiring, offering to complete the transaction right in the chat.
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Article by: Dave Bollard - Head of Marketing | 801-436-6636
JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more.
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