Comments Off on How to Increase Revenue in the Contact Center with Dynamics 365
This star rating of the post below was determined by two factors: how many times the post was read, and by how engaging the post was as measured 'by time on page' metrics from Google Analytics.
How to Increase Revenue in the Contact Center with Dynamics 365
Any business using a contact center treats it as a cost center. From a financial perspective, this makes sense.
A good conversation with a customer creates a lot of value. The problem is that it's usually intangible. In business, you need numbers to show your value … numbers like revenue that offsets costs.
The good news: a contact center is the perfect place to gracefully create a new order by making the right offer. If your contact center is already taking orders, it's the perfect place to increase the size of those orders.
.
.
The bad news: This is hard to do. It requires well-trained and motivated reps. With the turnover rates common to contact centers, it seems impossible to create a high-performing team that can sell.
But did you know that technology can largely solve these problems today? The pace of innovation for contact center technology has increased dramatically as artificial intelligence has matured over the last 3-5 years.
So - if you're not using artificial intelligence tools to increase your average order size and frequency in your contact center, you may want to take a look at what you're missing.
Artificial Intelligence: The Turnkey Technology You're Not Using Yet
Artificial intelligence sounds complicated, and when you get down into the nuts and bolts of the technology, it is.
However, what you need to know is simple. It can plug right into your team and your business support systems (like CRM) very simply.
There are two main ways that AI can integrate with your team:
By prompting your contact center reps to take smarter actions
By having the conversations independently, and taking those smarter actions automatically
You can use AI in both ways simultaneously if you choose to do so.
.
How Does It Work?
AI plugs right into your CRM and other business support systems, which enables it to process massive amounts of data about customers. Using this data, it can do things like the following:
Increasing average order size by identifying the personalized upsells for a customer that have the highest probability of acceptance. The artificial intelligence program can prompt the human contact center rep with this information during a call.
Handle many interactions independently, reducing contact center costs, and increasing revenue by making the upsell offers with the highest probability of acceptance.
Proactively message customers who have opted into chatbot communication and remind them of special offers or points that are expiring, offering to complete the transaction right in the chat.
Does any of this sound like something your contact center needs?
The good news is, it's not that hard to get started. JourneyTEAM's AI and chatbot experts can help you get started with some simple, high-value scenarios that will get your feet wet and help you see the possibilities for AI in your contact center.
Or, check out this .
.
Call JourneyTEAM for a Quote Are you ready to use your Active Directory groups in combination with Office 365? If so, we’ve got the solution! To find out more, visit the JourneyTEAM website or call us at 801-436-6636.
Article by: Dave Bollard - Head of Marketing | 801-436-6636
JourneyTEAM is an award-winning consulting firm with proven technology and measurable results. They take Microsoft products; Dynamics 365, SharePoint intranet, Office 365, Azure, CRM, GP, NAV, SL, AX, and modify them to work for you. The team has expert level, Microsoft Gold certified consultants that dive deep into the dynamics of your organization and solve complex issues. They have solutions for sales, marketing, productivity, collaboration, analytics, accounting, security and more.
Top Microsoft Creative Design and Public Relations Firm. Get the help you need to market your product or organization.
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Article by: Dave Bollard - Head of Marketing | 801-436-6636
