Part 2 of a 3-Part Series: How Asset Management Firms are Redefining Sales and Services Using CRM and More
The institutional and wholesale sides of asset management firms face similar challenges, but the technology to support them often falls short. If you are using a “horizontal” CRM solution like Salesforce or a
This 3-part series talks about how
The primary goal is to help you organize your data and day to get the most value, and that means ensuring your CRM software not only talks to, but collaborates with other business-critical applications. More than just an application, the right CRM software can be a platform that supports and works in conjunction with all of your applications.
This blog shifts a little…to machine learning.
Don't stop reading! This is not a "what if"...this is happening right now, and it's not for technologists; it's for any asset manager who wants to capitalize on every relationship and opportunity because, in short, machine learning can take copious amounts of data and process it in ways humans cannot. As such, it should be something offered by your
Reason #1: Machine learning can help you identify and focus on your most promising opportunities.
Reason #2: You can identify who should be on the top of your call list.
Who to call first? Do you decide based on relationships or market events? Is there a better way to prioritize your call list? With machine learning, you enter every factor you are aware of. That data combines with the system’s information about past performance, market events, etc., to generate a list with results ranked for the highest likely success rate. Your system can take volumes of information and boil it down to a dependable recommendation.
Reason #3: You can optimize your trip planning.
If you travel for business, you have the same decisions to make: Who do you focus on? Where do you go first? Prioritizing who you’re going to see first and making sure you’re seeing the right people in a particular location can mean the difference between a successful day and one filled with frustration. If machine learning interacts with your CRM solution, route planning will be easier and more productive.
Reason #4 You’ll have solid data to back up your intuition and experience.
For an asset manager, intuition is one of your key tools. But it shouldn’t be your only one. Without the proper data, your intuition could even lead you astray. You need good data intelligently applied, and you need the most data you can find that applies to your decisions. By increasing the quantitative amount of data with multivariate statistics such as you get with machine learning, your intuition and relationships become more fine-tuned, and your rate of success will continue to grow.
Machine learning works with your intuition and experience. It’s that little voice that says, “Are you sure you want to do that? Because the statistics say you should do this instead.” The decisions are still yours, but now you’ll have all the facts.
Reason #5: It’s much simpler and less expensive than you think.
You might wonder: if machine learning can do all that, is it complicated and expensive?
You already use technology every day, and you already have a lot of the data you need stored in your CRM. Your experience has helped you identify the characteristics and attributes that make for successful RFPs. Machine learning takes that data and experience and processes it for you, saving both time and money.
Based on your experimental model that has been “trained” based on history and the data you entered, the system can provide you with the percentage of likelihood you will win the business. It’s that simple, and it’s something you’re already doing—entering data. There is no learning a new application and no complex manipulation of data. The system does the heavy lifting, you get the benefits, and every time you use the system, it continues to learn. As the data sets grow, your system gets smarter and smarter, narrowing the results and increasing the likelihood of a win.
The purpose of technology is to make what you already do easier and better. Machine learning integrated with the right CRM, like Microsoft Dynamics 365, can help you work smarter and accomplish more.