The Internet of Things (IoT) provides a variety of opportunities for business software users. Companies that utilize ERP and CRM solutions often look for information sources to feed into the systems that will give employees and decision-makers a 360-degree view of daily operations. Now that employees can carry connected devices and report activities from the field, real-time data becomes a common business asset.
Microsoft Dynamics 365 includes capabilities to help businesses that perform field service leverage the IoT. According to InfoWorld, Connected Field Service allows smart products to report service issues or other problems themselves. This particular CRM feature offered by Microsoft Dynamics 365 means the smart products purchased by consumers can play a part in their own maintenance and businesses gain direct insight into customer application of goods.
Microsoft Dynamics 365 offers a central solution for all of the information involved with consumer relationships. Every member of a company can see the same data when dealing with individual customers including sales teams, customer service agents and field technicians. This means consumers always receive consistent answers from companies built on accurate and timely data.
The TM Group examined Connected Field Service and the other features of the Microsoft Dynamics 365 from which businesses could benefit in a recent blog.
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