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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

Brian Begley, enCloud9 Social/CRM

Dynamics 365 – it’s not just for the sales team

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When a company implements a CRM system such as Dynamics CRM, the first users are usually the sales team. This is logical as historically, CRM systems have focused on helping salespeople to track their leads and opportunities, and give sales managers better insight into the performance of the sales team. But with more modern CRM systems there is no reason not to extend CRM out to more members of the organization. Dynamics 365 offers both built-in functions as well as extensive customization tools to achieve these goals. Let's spend some time looking at ways that your team can use CRM.


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