Coffee Distributor Communicates with Customers Across Channels - 17 Amazing Customer Experiences With Dynamics CRM

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Customers today expect to be able to communicate with vendors through multiple channels and on any device.

The challenge

A growing number of the hotels and specialty store customers of an upscale coffee processor and distributor were asking for easier ways to place orders than by phone.

The solution

To support multi-channel communications, the company is using Microsoft Dynamics CRM integrated with Microsoft Dynamics ERP. When customers contact them—through phone, email, online or chat—customer service reps can see all the details about the account including outstanding quotes and orders.

Responses are fast and accurate, building customer loyalty and a reputation for outstanding service.

How customers are amazed

Customers can send a text with a last minute addition to their order and get a response letting them know that the extra stock is on the way.

Download the full eBook to find out 16 more amazing customer experiences businesses are delivering today with Microsoft Dynamics CRM Online.

by CRM Software Blog Editors, Find a Microsoft Dynamics CRM Partner by Industry/Location


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