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Is Dynamics CRM a Capital Expense or Operating Expense?

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Updated · Originally published

There are many ways to compare the pros and cons of Microsoft Dynamics CRM Online vs On-Premise. Tax ramifications are not usually considered, but they should be.

  • Microsoft Dynamics CRM Online is a monthly subscription cost. This is an operating expense.
  • Microsoft Dynamics CRM On-Premise is a large upfront cost with a small annual maintenance fee. This is a capital expense.

For example, you could have one big upfront payment of $1,000 per user license plus a 20% maintenance fee every year, versus spending $65.00 for that license per month, forever.

In my experience, larger companies tend to buy their Microsoft Dynamics CRM licenses as a capital expense, versus renting them. If you list your CRM system as an operating expense, over time, it's a very expensive option. If you capitalize the cost, you just reduced your tax base.

Before purchasing Microsoft Dynamics CRM, or any new technology, you should look at the tax advantages plus government incentives for different types of investments.

So let your IT and Sales teams debate the value of the cloud. However, ensure that your Finance team has the opportunity to weigh in on the distinction between operating expenses and capital expenses when selecting your Microsoft Dynamics CRM system.

If you are comparing Microsoft Dynamics CRM Online vs. On-Premises and want honest advice, contact ForgeXRM.

ForgeXRM + Microsoft

ForgeXRM develops innovative solutions that drive productivity and empower businesses to achieve more with the Microsoft Power Platform and Dynamics 365.

With our deep specialization, industry-leading CRM solutions for Insurance and Wealth Management, and Add-Ons for Project Management and our configurable XRM Grid Control, we accelerate innovation and empower businesses to maximize their CRM investments.

Contact ForgeXRM today. We’d love to connect and learn more about your goals and explore how ForgeXRM + Microsoft can support your organization’s needs.

By Ryan Plourde, ForgeXRM, www.forgexrm.com

 

Ryan Plourde

By Ryan Plourde, Principle and Owner, ForgeXRM

As Founder of ForgeXRM, I bring 30+ years of experience helping businesses streamline operations and strengthen relationships through CRM/XRM solutions built on Microsoft Dynamics 365 and Power Platform. My focus is on delivering tailored software solutions that solve real business problems, whether you're managing people, products, or processes. Previously, I founded AbleBridge, a leading Microsoft Partner/CRM solutions provider acquired by Crowe LLP, where I led the firm’s Microsoft practice.