Free Download of CRM 2016 Documents Templates (Word Templates)

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CRM 2016 comes with a limited number of Documents Templates (Word templates).

Clients using Dynamics PDF-Docs, a one-click solution to PDF, and attach documents to Note or Email, or send PDF documents as Email attachment with CRM Workflow, were looking for a Word Templates like: Invoice, Quote, Order, Opportunity and Case to be used with Dynamics PDF-Docs. You can now download these templates free of charge:

Click here for free download of CRM 2016 Document  templates

Designing Documents Templates for CRM 2016 is frustrating. In this post we describe some of the issues you may face when modifying the templates we offer for free download or if you wish to design your own Word Templates.

We encourage readers to post their views (as reply to this article) of their experience (positive, negative or just “how to” question) when designing Word Templates for CRM 2016. Additional Tips & Tricks are welcomed.

First step, you can only use Word 2013 and Word 2016 to create new template or edit existing ones. We also recommend reading this article, by Microsoft, before editing or creating a new document template:

Here are some of the issues to be aware of when editing or creating a new document template:

  1. There is no function for Today’s date. If you wish to display a date on a quote or invoice you can select the Created On date. The Created On field is of the type: Date & Time. You can change the attribute from Date/Time to Date only, for better presentation of dates in document.
  2. Some fields, like the quantity of Write-In Products and Existing Products, have more than 2 decimal places (actually they have 5 decimal places). You need to customize these fields (in CRM customization) to the correct number of decimal places you wish to display on the document.
  3. Word merged fields are XML content control fields. You need to be very delicate with content control and not to modify them. If you placed content control in the wrong location, you can drag it to another location, which is a bit tricky, especially if you drag between cells of a table. Dragging content control in the bottom raw of a table can drag more content than expected.
  4. There is no preview option in Windows to verify how the document design comes up when populated with CRM records. Therefore, you need to import the document again and again, to CRM, to test it. There is no overwrite option when importing documents and the duplication of Document Template records can be confusing.
  5. If you wish to delete content control use the Del button rather than backspace. You need to use the arrows key to exit content control and not to use the mouse.
  6. There is no way to filter records. Example: displaying cases of an account will display all cases. There is no filter by view, like unresolved cases last week or a way to determine sorting order. Unlike Word Template, the Excel Template does have an option to select view, but its only at the Entity level not the child records (related entity records).
  7. If you wish to display list of records in a table you need to use the Repeating option when you right click on the Entity or Related entity name (in XML Mapping). If the records are in a table row you need to manually, using the curser, select the entire row from one end to the other. Incorrect selection will display empty area.
  8. We were not able to find a way to create reports on list view, in a similar way you can “Run Report” on selected records from list view. We failed even when we create template to an entity only (no relationships), and we select the Repeating function.
  9. When creating a new document template, you firstly generate the Word template in CRM by selecting the entity and the related entities to the entity (1:N, N:1, N:N Relationship), if one of these relationships is not included in the template, and you find it at a later stage in your template design, there is no way to add this relationship. All you can do is start again.
  10. We could not find way to export a tested template, if you wish to take it from sandbox to production. You need to keep track of the most updated Word template imported to CRM and then import that version to Production CRM.
  11. The below example is formatting issue when unexpectedly a field is null, like in the image below. The document includes 2 fields one in each column (billto_name and primarycontactidname). If billto_name is null the primarycontactidname is not displayed although its content is not null. The last image properly displays the 2 fields when they are populated in CRM.






10 thoughts on “Free Download of CRM 2016 Documents Templates (Word Templates)”

  1. Hi

    I've created a custom url field that contains the reference to a web resource

    I'm trying to create a Word Template including the image referenced by the custom url field but I can only map the control as a text field

  2. Daoud Malikyar

    Is there a way to determine the sort order of a repeating section in an MS Word table? Can the XML schema within the MS Word document be modified like the FetchXML used within SSRS?


  3. HI,
    thx for this blog and the download.

    were you albe to create a e-Mail Word-Template, where the description (which has html inside) showed this as formated html?

    AND ... were you able to get the from, to, cc, bcc showed? i searched for templatefields like fromname, toname etc. but there wasnt.
    so if i insert the from - template then nothing will showed in generated document, but i am sure there is definately a value inside the from field.

    thx, greets PeB

  4. If you already have a Word template on Dynamics CRM 2016, then you simply click on upload.

    Else, you choose Download to see what CRM has created based on your field selections.

    Once you have it, you run it. You begin by selecting the appropriate record. If it is an Account Summary Template, you select an Account Record from the Action Menu. The Template File gets generated.

    The tool prompts you to Open Account Summary.docx. Now you create an Excel Template.

    You follow this route:

    Settings -> Templates -> Document Templates -> Generate New Document.

    Else, you do Click + New to get the wizard running. The File is uploaded when you drag and drop in the box and click on Upload. The moment Upload is over, the Template Record gets displayed.

    1. The steps you describe are correct if you wish to create new Word Template. Next step you open the template in MS Word and add content controls. Once completed you import (upload) it back to CRM. This process can have many iterations, as you cannot preview the template, in Word, populated with fields from CRM. You will end up with many versions of Word Templates, but only one that you are sure it’s correct and it’s in CRM. This template in CRM cannot be exported and taken to another CRM.
      Take this example: we sell Dynamics PDF-Docs to PDF the Word Templates and attach them to Email or note. If we need to support a client and have his template (the completed template, not the initial one), and the original Word document is not available, the client cannot export it from CRM (or at least we could not find how to do so).
      In simple words, never lose the original design of the Word Template. If after a while you wish to add another field to a template, which is already in use in CRM, you can only do it to the MS Word document, which you must store in safe place or otherwise you will need to redesign the template again.

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