Conference on Dynamics CRM, Microsoft Social Engagement and Dynamics Marketing

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nVerge 2015 is a Microsoft centric technology conference taking place on October 27th in San Diego, CA.

The conference offers 35+ breakouts, keynotes, roundtables and workshops on Microsoft Dynamics CRM, Dynamics Marketing, Microsoft Social Engagement, Microsoft Dynamics GP, SharePoint, Office 365, Power BI and general business management best practices.

This blog post provides a brief overview of the nVerge sessions on Dynamics CRM, Microsoft Social Engagement and Dynamics Marketing.

Visit for complete agenda.


Reimagining Customer Engagement through Social & Behavior-Based Messaging

Products: Microsoft Social Engagement, Dynamics Marketing and Dynamics CRM

Customer buying patterns have changed and impacted the way marketing and sales need to engage. Social media and the Internet have empowered buyers and accelerated their path through the buying cycle. Engaging on the customers’ terms, through their preferred channels with customized messages has never been more important.

In this session we’ll demonstrate how to successfully engage with customers through social and behavior-based messaging, utilizing Microsoft Social Engagement and Dynamics Marketing. We’ll look into social listening, social analytics, nurture campaigns and personalized email marketing.


Close more Deals with Guided Sales Processes

Product: Microsoft Dynamics CRM

Guided sales processes liberate your sales team, allowing them to spend more time selling and less time on data management, while providing increased visibility into sales data across the entire sales funnel.

In this session we’ll demonstrate how to set up guided sales processes, build business logic across multiple CRM entities and design process steps that capture relevant customer data as the opportunity progresses through the sales funnel. You will gain valuable insights into how you can ensure consistency throughout your sales team and get increased pipeline visibility.

Empowering Your Customers with Dynamics CRM Portals

Product: Microsoft Dynamics CRM

The possibilities for customizing Dynamics CRM are endless, and in this session we’ll discuss how to extend the functionality of CRM with customer self-serve portals. We’ll demonstrate how to create websites for lead capture and how to empower your customers to access CRM stored Account, Contact and Order information through a web portal. Lastly, we’ll discuss Dynamics CRM in the light of xRM and cover some of the endless ways you can leverage CRM to build portals and custom applications.


Dynamics CRM Tips & Tricks

Product: Microsoft Dynamics CRM

Whether you’re experienced or new to Dynamics CRM, this session will empower you to become a more productive CRM user. We’ll share tips, tricks and best practices for a wide range of CRM features and processes, including bulk edits, duplicate detection, navigation, workflows, views and lookups. You’ll discover new and smarter ways of using CRM and leave the session with new information and ideas that will help you get more out of your Dynamics CRM system.

In addition to the Dynamics CRM sessions described above, nVerge 2015 offers a wealth of sessions on Microsoft Dynamics GP, Microsoft SharePoint, Office 365, Power BI, 3rd party applications for the Dynamics product line and IT solutions.


See the complete agenda and learn more about nVerge 2015 at

The conference is hosted by FMT Consultants and sponsored by more than 20 software and IT services providers.

by FMT Consultants


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