Microsoft Dynamics CRM 2015 Release Preview: Customer Service Features

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Microsoft recently announced the upcoming release of Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update) and Microsoft Social Listening (2014 R2) that will further allow customers the ability to deliver amazing customer experiences. Dynamics CRM 2015 is a major release that will be delivered to online customers as a customer driven update and to on-premises customers as version 7.0. Microsoft Dynamics Marketing will be delivered as a manual update.

This part 5 of a 5-part blog series describing these new features.

1. Updated flexible Service Level Agreement (SLA) for different levels of support.

2. Analyze key service effectiveness metrics like first response and case resolution.

3. Improvements to SLA management to allow pause/resume, and time-tracking for waiting or holding tickets.

If your business wants to make the most out of Microsoft Dynamics CRM, the updates found within the 2015 release and future releases, contact Beringer Associates today, a Microsoft Gold Certified Partner.

For the full CRM 2015 Pre-Release guide, click here.

by Beringer Associates

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