You’ve seen similar articles before, so I’m just going to touch on a few salient points. And it’s more about what Salesforce.com doesn’t do, rather than an actual comparison of Salesforce.com versus Microsoft Dynamics CRM.
Like all journalists, I have vowed that my sources have the right to remain anonymous, especially since I just gathered tidbits from here and there.
Anyway, here’s a short list of things that Salesforce.com does not provide and
- Consolidated information is a single screen without extensive scrolling.
- Social collaboration, presence management, click-to-communicate
- Deployment options – online, on premise, or a hybrid mix
- What-if analyses, projections based on potential business scenarios
- Company owned data centers
- Service Level Agreements that guarantee 99.9% uptime
- Low subscription and add-on fees
- Reasonably priced online backups
The above can be summarized into critical categories: Total Cost of Ownership, Choice, Collaboration, Business Intelligence, User Interface, and Performance.
Admittedly, it’s been a while since I’ve used Saleforce.com. I switched to Microsoft Dynamics CRM several years ago. As a non-technical user, I found Salesforce.com difficult to navigate. I needed assistance creating marketing and customer reports. That has not been the case with Microsoft Dynamics CRM where I find the navigation to be intuitive and reports of all kinds easy to create.
As an aside I’ve also used Siebel and that was a bear, too.
For more reading, I recommend our white papers:
Your questions and critiques are welcome. What has been your user experience with Salesforce.com? What has been your user experience with Microsoft Dynamics CRM? What other CRM systems have you used and how have they worked out for you?
By Marcia Nita Doron,