If you are the Administrator of your organization’s Microsoft Dynamics CRM system (either by accident or by design) you are likely flooded with daily questions and requests from your CRM users. Staying on top of your game as a CRM Admin requires staying current on all the latest CRM news and trends, and knowing where to go when you don't have all the answers. Here are some of my favorite that I encourage you to bookmark.
Dynamics CRM Blogs
Loads of informative posts written by members of the CRM product and marketing teams that talk about the new or upcoming features in Microsoft Dynamics CRM. An article here typically contains a more detailed walk through on how a piece of functionality within the system works.
Usually topics discussed here are a bit more advanced in nature as the Premier Field Engineering team deals with a large number of enterprise level customers.
For CRM Online customers, this blog is typically updated in the event there is an unexpected (and unfortunate) service outage. If users are having a hard time logging in or you are seeing other "strange" behavior it might be a good idea to visit this blog page to see if anything is going on. In cases where there was an outage a short synopsis is usually posted explaining the reason.
Content created by Microsoft CRM support engineers related to issues they are seeing when working with customers.
Documentation and Training Dynamics CRM
Links to a tons of great documentation and videos that Microsoft provides for new implementations, troubleshooting and working with existing implementations, and user training.
If you are looking for some lightweight training material that is easy to follow, check out the eBooks Microsoft provides for CRM 2013 to help new users get up and running.
If you are looking for technical documentation on Microsoft Dynamics CRM there is a great list maintained on this site.
Troubleshooting Dynamics CRM
A tool for keeping track of potential service issues with not only CRM Online but all your Office 365 services. Drilling in a little further to the data provides a detailed look at the past 7 days’ worth of checks done and incidents raised against the various services and the ability to see any incidents for the past 30 days.
If you have a question you can’t find an answer for related to Dynamics CRM, Dynamics Marketing, or Dynamics Social Listening ask it here. Community members, MVPs, and Microsoft support monitor the questions and do their best to answer everyone who posts. If you find yourself here take the time to answer someone else’s question if you can or provide your own twist on an existing answer. This is a resource that’s only as good as the people who participate. Pay it forward and everybody wins!
Built in CRM Diagnostic Page
In CRM 2011 and 2013 (Online and On Premise) you can access the built in diagnostics page which might provide clues to an administrator if a specific user is having connectivity problems from their local machine.
If you have additional resources for Dynamics CRM that are your "go-to" sites please share them with us and we will continue to share the wealth to help CRM Administrators everywhere.
Blog Post By:
Dynamics CRM Development Consultant at
Product Evangelist & Dynamics CRM MVP
Spot on with this write-up, I truly feel this website
needs a great deal more attention. I'll probably be back again to read more, thanks for the info!